Dee Gooda
Brisbane North
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Site Manager
Staron Clean Pty Ltd
06.2023 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied customers.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Administrative Assistant
Gotax/Gt Corporate
10.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Managed customer feedback channels, improving product offerings and customer satisfaction.
- Boosted online engagement by optimizing website content for SEO.
- Leveraged social media analytics to guide content creation, driving increased follower engagement.
Assistant
RSPCA
01.2019 - 03.2019
- Handle customer enquiries and complaints in a professional, prompt & courteous manner
- General Duties as prescribed by management
- Adhere to policies and procedures when dealing with clients
- Ordered and distributed office supplies while adhering to a fixed office budget
- Answered and managed incoming and outgoing calls while recording accurate messages
- Maintained a clean reception area, including lounge and associated areas
- Assisted with event planning, including associated travel and logistical arrangements
Assistant
FMG Pty Ltd
01.2017 - 12.2017
- Utilising MYOB register, including sales, banking, stock control, reports, returns, staff monitoring, customer monitoring, returns & lay-bys
- Taking bookings and applying best practise calendar and diary management
- Customer Service
- Processing sales, returns using EFTPOS & cash
- Ordering & replenishing of stock within a budget allocation
- Receiving of stock & checking off stock to the invoices
- Completing of stock take, end of financial year & spreadsheet data entry
Assistant Manager
Mobil Australia
01.2002 - 01.2007
- Customer Service
- Processing sales, returns using EFTPOS & cash
- Ordering & replenishing of stock within a budget allocation
- Receiving of stock & checking off stock to the invoices
- Completing of stock take, end of financial year & spreadsheet data entry
- Communication with suppliers, reps & various people
- Answering the telephone and assisting with enquires
- Collection and distribution of mail, and mailing
- Petty Cash
- Coordinate the day to day running of the business
- Prepare agenda items for staff meetings
- Ensure the Health & Safety of customers & team members
- Identify & implement improvements to the quality of the experience to customers
- Identify training & development in areas where & when needed
- Rostering and Leave Management
Sales Professional
Goldmark Jewellers
12.1999 - 02.2000
- Ability to interact and engage with clients, offering them flawless brand experience
- Ability to build long lasting relationships with the clients
- Consulting with clients to determine their needs
- Visual Merchandising
- Deliver a premium customer service experience
- Results driven with strong analytical and problem solving skills
- Build a strong clientele base
- Strong interpersonal and communication skills
- The ability to prioritize tasks and expectations
- Exceptional customer service skills
- Passion to exceed individual and store sales targets
Skills
- Calendar Management
- Diary Management
- Computer proficiency
- Rapport Building
- Recruiting and interviewing
- Relationship Management
- Customer Service
- Proficiency in Computer Systems
- Enquiry Handling
- Organisational Ability
- Attention to Detail
- Multi-tasking
- Autonomous Work
- Teamwork
- Sales Focus
- Team leadership
- Data entry
- Fast learner
- Money handling
- Objection handling
- Site inspection and management
- Office administration
- Attention to detail
- Team motivation
- Sales expertise
- Quality assurance
- Administrative support
- Team collaboration
- Staff training and development
- Upselling and cross selling
- Problem-solving
- Workload management
- Staff supervision
- Closing techniques
- Staff management
- Time management
- File and record keeping
- Task delegation
- Customer relationship building
- Management
- Point of sale operation
- File organization
- Conflict resolution
- Employee scheduling
- Customer rapport
Computer Competency
- Microsoft Word 2016 – Intermediate level operation
- Microsoft Excel 2016 – Intermediate level operation
- Microsoft Office
- Microsoft Outlook- Including Diary and Calendar Management
- Microsoft Powerpoint – Proficient ability to use
- Social Media Marketing including Facebook, Youtube, Instagram
- Adobe Photoshop
- MYOB- For Data Entry not Report Generation
Certification
- Diploma In Social Media Marketing
- Senior First Aid Certificate
- Google Ads Search Certification
- Google Analytics Certification
- Film Makers Course
- ITR Course 2022
- Microsoft Excel Course
- Xero Certification
- MYOB Business Certification
Timeline
Site Manager
Staron Clean Pty Ltd
06.2023 - Current
Administrative Assistant
Gotax/Gt Corporate
10.2021 - Current
Assistant
RSPCA
01.2019 - 03.2019
Assistant
FMG Pty Ltd
01.2017 - 12.2017
Assistant Manager
Mobil Australia
01.2002 - 01.2007
Sales Professional
Goldmark Jewellers
12.1999 - 02.2000
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