Dee Koops
Little Mountain,QLD
Summary
Organised and dependable candidate successful at managing multiple priorities with exceptional customer service skills. Willingness to take on added responsibilities to meet team goals. Motivated to learn, grow and excel in administrative management.
Overview
10
10
years of professional experience
Work History
International Homestay Coordinator (AO3)
Meridan State College
07.2022 - Current
- Recruit new homestays, process applications, link Blue Cards, make initial and ongoing Homestay visits in line with EQI regulations
- Manage all communication with Homestay families, including weekly emails
- Create and update physical and digital files for all International students on One School and Power BI Dashboard
- Processing of fortnightly Homestay payments
- Communicate with International agents: updates, report cards and excursion forms
- Student support in all areas: Homestay, travel requests, homesickness, general wellbeing
- Regular training/ PD sessions through EQI.
Administration Officer
Meridan State College
07.2018 - 07.2022
- Assist HR Deputy with all aspects of Secondary staffing including processing engagement paperwork, leave requests, organising casual relief teachers, daily supervisions, room changes, playground duty cover and entering leave (Covid, Special Quarantine, LSL, Paternity/ Short Spousal)
- Main point of contact for relief staff throughout the day including placing teachers on class and duties, forwarding supervisions and processing TRS staff through TRACER to ensure payment
- Regular communication with Payroll and Regional Office to ensure correct procedures are being used
- Create and update physical records and digital files to maintain current, accurate and compliant documentation for students and staff
- Manage 10 executive staff calendars to strategically coordinate meetings, appointments and events
- Ability to communicate with influence - handling incoming and outgoing calls, recording accurate messages for distribution and monitoring administration emails
- Use of TLM Solutions software to report attendance and ADO for 85 non-teaching staff
- Responsible for processing casual claims to ensure staff are paid
- Greet incoming visitors, students and families professionally and provide friendly, knowledgeable assistance
- Interpret management directives to define and document administrative staff processes
- Maintain detailed administrative processes and procedures to drive efficiency and accuracy
- Demonstrate respect, friendliness and a willingness to help students, school staff, parent community and external stakeholders.
Food and Beverage Liaison/ Guest Services
Annie Holloway Events
01.2014 - 01.2019
- Part of a small team hosting the annual Betta Electrical Conference
- Integral role in the set up and hosting of special events and activities for 250 delegates and sales representatives
- Assist delegates in all aspects of travel, accommodation and general enquiries
- Work directly with hotel staff to ensure delegates’ dietary requirements are met.
Teacher Aide
Meridan State College
02.2014 - 07.2018
- Supported student learning objectives through personalised and small group assistance (Mini-Lit and numeracy)
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
- Supported classroom activities, tutoring, and reviewing work
- Promoted physical, mental and social development using classroom games and activities
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Education
Provide First Aid -
Allen's Training Pty Ltd
01.2025
Auslan Short Course Level III -
Deaf Services
01.2019
Certificate III in Education Support -
Tafe Qld
01.2014
Year 12 Certificate -
Ayr State High School
01.1993
Skills
- Proficient in a range of professional suites including One School, ID Attend, Track Ed, Microsoft Word/ Excel and TLM Solutions
- Flexible and adaptable
- Excellent communication skills both verbal and written
- Detailed knowledge and experience of EQ processes and procedures
- Ability to multitask
- Shows empathy and compassion
- Qualified First Aid Officer and CPR trained
- Exceptional customer relations
- Responsible
- Self-motivated professional
References
- Fleur Parker, International Student Coordinator, 07 5490 2702, fpark0@eq.edu.au
- Kathleen Edwards, Business Manager, 07 5490 2666, kedwa87@eq.edu.au
- Shannan Gniel, Facilities Business Manager, 07 5490 2666, sgnie1@eq.edu.au
Timeline
International Homestay Coordinator (AO3)
Meridan State College
07.2022 - Current
Administration Officer
Meridan State College
07.2018 - 07.2022
Teacher Aide
Meridan State College
02.2014 - 07.2018
Food and Beverage Liaison/ Guest Services
Annie Holloway Events
01.2014 - 01.2019
Provide First Aid -
Allen's Training Pty Ltd
Auslan Short Course Level III -
Deaf Services
Certificate III in Education Support -
Tafe Qld
Year 12 Certificate -
Ayr State High School