Daryl Makinano
Emerald,QLD
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
14
14
years of professional experience
Work History
Ops Manager / Program Administrator
Central Highlands Aerial Services
Emerald, QLD
11.2021 - Current
- Formed and sustained strategic relationships with clients.
- Responded to information requests from superiors, providing specific documentation.
- Monitored service delivery, identified areas for improvement, and implemented necessary changes to ensure customer satisfaction.
- Provided leadership direction and guidance throughout the organization; promoted a culture of collaboration among staff members.
- Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Fleet Operator
Equinox Cars
Cebu, Philippines
06.2016 - 06.2019
- Organize the schedule of drivers for the cars, arrange bookings for passenger transfers booked by partner businesses and organize the maintenance schedule for the vehicles.
Risk Management Officer
Digitel Mobile Philippines Inc.
Davao, Philippines
09.2011 - 08.2013
- Maintained up-to-date records of all relevant documents related to risk management activities.
- Analyzed areas of potential risk to assets, earning capacity and organizational success.
- Performed periodic reviews of internal controls to identify weaknesses or gaps in existing policies and procedures.
- Conducted investigations into incidents of fraud or abuse within the organization.
- Established new standard operating procedures to prevent risk exposure.
Education
MBA - International Business
Central Queensland University – Brisbane Campus
QLD06-2021
Post-Baccalaureate Diploma - Business Management
Central Queensland University – Brisbane Campus
QLD11-2019
Bachelor of Science - Aircraft Maintenance Technology
Cebu Aeronautical Technical School
Philippines03-2019
Skills
- Project management
- Team leadership
- Inventory management
- Customer service
- Risk assessment
- Staff training
- Documentation preparation
- Quality assurance
- Strategic planning
- Administrative improvement
- Office administration
- Policy and procedure modification
- Workflow planning
- Documentation and control
- Stakeholder management
- Developing policies and procedures
Timeline
Ops Manager / Program Administrator
Central Highlands Aerial Services
11.2021 - Current
Fleet Operator
Equinox Cars
06.2016 - 06.2019
Risk Management Officer
Digitel Mobile Philippines Inc.
09.2011 - 08.2013
MBA - International Business
Central Queensland University – Brisbane Campus
Post-Baccalaureate Diploma - Business Management
Central Queensland University – Brisbane Campus
Bachelor of Science - Aircraft Maintenance Technology
Cebu Aeronautical Technical School
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