Dee Norman
Summary
Results-driven professional with solid foundation in business management. Known for effectively leading teams and driving operational improvements to achieve business objectives. Emphasis on team collaboration and adaptability to changing business needs. Skilled in strategic planning and project management, with a reliable and flexible approach.
Overview
25
25
years of professional experience
Work History
Business Manager
The Body Shop Australia
11.2009 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Retail Store Manager
Roger David
11.2008 - 10.2009
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Recruitment Consultant
Frontline Recruitment
11.2007 - 10.2008
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Contributed to business development efforts by identifying potential new clients within target industries or markets.
- Streamlined the interview process for efficiency, resulting in faster hiring decisions.
- Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Continuously monitored industry trends to stay current on market conditions affecting talent acquisition strategies.
- Developed strong referral networks through active participation in industry groups, professional associations, or community organizations.
Retail Store Manager
Sportsgirl
10.2000 - 11.2007
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Education
Diploma - Hairdressing
North Metropolitan TAFE
Perth, WAEmotional Intelligence -
The Body Shop
Skills
- Administration
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Attention to detail
- Highly organised
- Dependable and reliable
Timeline
Business Manager
The Body Shop Australia
11.2009 - Current
Retail Store Manager
Roger David
11.2008 - 10.2009
Recruitment Consultant
Frontline Recruitment
11.2007 - 10.2008
Retail Store Manager
Sportsgirl
10.2000 - 11.2007
Diploma - Hairdressing
North Metropolitan TAFE
Emotional Intelligence -
The Body Shop
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