Adept at fostering stability and promoting rehabilitation, I leveraged skills in risk and needs assessments and compassionate communication at Woodford Correctional Centre and Youth Justice Services. Supportive Correctional Counselor looking to tackle new responsibilities and build upon skills. Over 9 years of experience as a correctional counselor. Adept at working with habitual and first-time criminal offenders. Skilled at thoroughly interviewing clients and preparing classified case reports. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organisational performance.
Hi, I’m
Dee Serjeant
Counsellor/Case Worker
Caloundra,QLD
Summary
Overview
15
years of professional experience
Work History
Queensland Correctional Service
Correctional Counsellor
11.2019 - Current
Job overview
- Counselled inmates either individually or group settings to bring problems to light and implement potential solutions and facilitated Resilience courses.
- Addressed behaviour and stability of inmates to establish concerning connections or mental health issues.
- Conducted interviews for hiring of counselling positions to identify optimal candidates and facilitated Healthy Minds courses for Staff
- Evaluated progress of inmates in jails and prisons to determine optimal intervention strategies.
- Undertook assessments to identify criminogenic needs.
Self Employed
Counsellor
10.2011 - 08.2015
Job overview
- I am responsible for the co-ordination and facilitation of accredited criminogenic programs for youthful offenders
- I work in line with evidence based practice that ensures I remain informed about client interventions and emerging theories within the Human Services and Criminology sectors
- I maintain meticulous record keeping and file accountability, security and confidentiality; and ensure that my records adhere to legislative requirements and policy
- I facilitate Healthy Minds training to staff
- I work with external agencies to assist in the provision of effective intervention program integrity in accordance with operational plans.
- I use a motivational, narrative approach to obtain all the relevant information from prisoners, during the implementation of assessments, such as Rehabilitation Needs Assessments. Progression Plans, Prison Mental Health Service Referrals, Interstate Transfer Assessments, Program Plans and Exit Reports.
Youth Justic Services
Case Manager/Conference Convenor
11.2009 - 10.2011
Job overview
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of client's situations, identified issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Compiled Pre-sentence Reports for Magistrate’s, as part of my role as a Youth Justice Case Manager; to assist in decision making and sentencing options; and Youth Justice Conference Reports, as part of my role as a Youth Justice Conference Convenor. All reports were presented in a manner that conformed to the statutory requirements and were of a high standard.
- Met with stakeholders, including perpetrator and supports, victim and supports, and Police.
Education
Academy of CounsellingBrisbane, QLD
University Overview
Diploma of Counselling
Griffith UniversityBrisbane, QLD
Bachelor of Arts from Criminology, Criminal Justice
11.2009
University Overview
Crime Prevention
Law of Crime
Psychology of Crime
Ethics & Professional Practice
Griffith UniversityBrisbane, QLD
Bachelor of Arts from Human Services
11.2009
University Overview
Case Management
Interpersonal Skills
Group Facilitation
Skills
- Time Management
- Teamwork and Collaboration
- Cultural Competency
- Risk and needs assessments
- Adaptability and Flexibility
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Professional boundaries
- Offender Assessment
Timeline
Correctional Counsellor
Queensland Correctional Service
11.2019 - Current
Counsellor
Self Employed
10.2011 - 08.2015
Case Manager/Conference Convenor
Youth Justic Services
11.2009 - 10.2011
Academy of Counselling
Griffith University
Bachelor of Arts from Criminology, Criminal Justice
Griffith University
Bachelor of Arts from Human Services
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