Tania Hughan
ALEXANDRA HILLS,QLD
Summary
Needing a fresh change. Although I loved working within the animal and customer service industry i am looking for a change or career to help mentor and assist with Dynamic Security within Queensland Corrections. I was a salon manager with proven expertise in customer service and team leadership at Pet Barn, and i know working within Corrections would further my skills. Skilled in staff training and sales management, I excel in enhancing operational efficiency and fostering a positive work environment. Committed to animal welfare, I effectively oversee daily salon operations while mentoring a dedicated team.
Overview
30
30
years of professional experience
Work History
Salon manager
Pet Barn
06.2024 - Current
- Customer Service
- Team Leader (team of 4)
- Bookkeeping/Sales
- Rostering
- Monitor day to day duties of salon
- Maintain Animal care and welfare while in salon
- Training and mentoring staff
- phone bookings/Online bookings diary upkeeping
Owner/sole trader
Oodle shearer Cleveland
10.2016 - 07.2024
- Customer Service
- Team Leader (team of 4)
- Bookkeeping/Sales
- Rostering
- Monitor day to day duties of salon
- Maintain Animal care and welfare while in salon
- Training and mentoring staff
- phone bookings/Online bookings diary upkeeping
- Bill/Lease Processing
Hairy Barkers
Mt Gravatt/Cleveland
02.2015 - 10.2016
- Attend to customer communications as received either by telephone, fax, or email.
- Account reconciliations & cash handling.
Vet Nurse
Algester Vet Surgery
ALGESTER, QLD
03.2002 - 01.2012
- Attend to customer communications as received either by telephone, fax or written.
- Account reconciliations & cash handling.
- Administering medication as required.
Locum nurse
01.2000 - 02.2002
- Veterinary nurse care for animals that are being treated in a veterinary practice they also help to educate owners on how best to look after their pets.
- Veterinary nurse care for animals that are being treated in a veterinary practice they also help to educate owners on how best to look after their pets. • Comply with hospital’s Quality and WHS policies and procedures. • Make themselves familiar with all WHS procedures. • Perform duties in compliance with WHS requirements. • Report unsafe acts and conditions to management, while having the right to stop any unsafe act. • Report incidents immediately to management representative. • Report any faulty equipment and removing it from use. • Answer all incoming calls and handle caller’s inquiries whenever possible and book appointments. • Confirm surgery’s date and time with clients at least 1 day before the surgery. • Preparing animals for surgery. • Holding and monitoring animals during procedures or at the vet’s request. • Administering drugs, and injections as requested by a vet. • Maintaining, sterilizing and laying out surgical equipment. • Cleaning up after surgery. • Perform with accuracy and speed all laboratory tests/procedures such as (Pre-anaesthetic blood test, CPL blood test, heart worm blood test, PCV packed cell volume blood test, FIV blood test, urinalysis test). Pays close attention to instructions. • Preparing animals for x-ray; log animal / owner details into x-ray system; download images to patient file. • Post-operative caring for and breeding animals. • Post-operative caring while recovering from anaesthetics. • Writing and filing reports as and when needed. • Ensure all clients’ records are updated on practice management. • Ensure all information added to customer logic are accurate. • Reply to all emails
Vet Nurse
Silkstone Vet Hospital
IPSWICH, QLD
03.1999 - 09.1999
- Attend to customer communications as received either by Telephone, fax, or written.
- Account reconciliations & cash handling.
- Administering medication as required.
Cashier / Foodservice Worker
Kentucky Fried Chicken
EVERTON PARK, QLD
01.1995 - 03.1999
- Attend to and prepare customer orders.
- Handle and balance money as required.
Education
Certificate III - Animal Studies
Brisbane North Institute of TAFE
Brisbane North07.2005
Certificate II - Animal Studies
Ithaca TAFE
ASHGROVE12.2002
Certificate III - Racing (Thoroughbred) – Stable Hand L2
Queensland Racing Training
11.2001
Animal Anatomy & Physiology -
Ithaca TAFE
ASHGROVE07.1998
Certificate III - Kennel and Cattery Practices
Ithaca TAFE
ASHGROVE07.1997
Skills
- Customer service
- Staff training
- Sales management
- Inventory control
- Appointment scheduling
- Team leadership
- Staff mentoring
Hobbies and Interests
- Landscaping and Gardening
- Horse Riding
- Camping
References
- Jane Woodward, Owner Hairy Barkers, 0413788775
- Kristy Rieser-Howet, Head nurse – Algester Vet, 0417171585
Timeline
Salon manager
Pet Barn
06.2024 - Current
Owner/sole trader
Oodle shearer Cleveland
10.2016 - 07.2024
Hairy Barkers
02.2015 - 10.2016
Vet Nurse
Algester Vet Surgery
03.2002 - 01.2012
Locum nurse
01.2000 - 02.2002
Vet Nurse
Silkstone Vet Hospital
03.1999 - 09.1999
Cashier / Foodservice Worker
Kentucky Fried Chicken
01.1995 - 03.1999
Certificate III - Animal Studies
Brisbane North Institute of TAFE
Certificate II - Animal Studies
Ithaca TAFE
Certificate III - Racing (Thoroughbred) – Stable Hand L2
Queensland Racing Training
Animal Anatomy & Physiology -
Ithaca TAFE
Certificate III - Kennel and Cattery Practices
Ithaca TAFE
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