Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic
Tania Hughan

Tania Hughan

ALEXANDRA HILLS,QLD

Summary

Needing a fresh change. Although I loved working within the animal and customer service industry i am looking for a change or career to help mentor and assist with Dynamic Security within Queensland Corrections. I was a salon manager with proven expertise in customer service and team leadership at Pet Barn, and i know working within Corrections would further my skills. Skilled in staff training and sales management, I excel in enhancing operational efficiency and fostering a positive work environment. Committed to animal welfare, I effectively oversee daily salon operations while mentoring a dedicated team.

Overview

30
30
years of professional experience

Work History

Salon manager

Pet Barn
06.2024 - Current
  • Customer Service
  • Team Leader (team of 4)
  • Bookkeeping/Sales
  • Rostering
  • Monitor day to day duties of salon
  • Maintain Animal care and welfare while in salon
  • Training and mentoring staff
  • phone bookings/Online bookings diary upkeeping

Owner/sole trader

Oodle shearer Cleveland
10.2016 - 07.2024
  • Customer Service
  • Team Leader (team of 4)
  • Bookkeeping/Sales
  • Rostering
  • Monitor day to day duties of salon
  • Maintain Animal care and welfare while in salon
  • Training and mentoring staff
  • phone bookings/Online bookings diary upkeeping
  • Bill/Lease Processing

Hairy Barkers
Mt Gravatt/Cleveland
02.2015 - 10.2016
  • Attend to customer communications as received either by telephone, fax, or email.
  • Account reconciliations & cash handling.

Vet Nurse

Algester Vet Surgery
ALGESTER, QLD
03.2002 - 01.2012
  • Attend to customer communications as received either by telephone, fax or written.
  • Account reconciliations & cash handling.
  • Administering medication as required.

Locum nurse

01.2000 - 02.2002
  • Veterinary nurse care for animals that are being treated in a veterinary practice they also help to educate owners on how best to look after their pets.
  • Veterinary nurse care for animals that are being treated in a veterinary practice they also help to educate owners on how best to look after their pets. • Comply with hospital’s Quality and WHS policies and procedures. • Make themselves familiar with all WHS procedures. • Perform duties in compliance with WHS requirements. • Report unsafe acts and conditions to management, while having the right to stop any unsafe act. • Report incidents immediately to management representative. • Report any faulty equipment and removing it from use. • Answer all incoming calls and handle caller’s inquiries whenever possible and book appointments. • Confirm surgery’s date and time with clients at least 1 day before the surgery. • Preparing animals for surgery. • Holding and monitoring animals during procedures or at the vet’s request. • Administering drugs, and injections as requested by a vet. • Maintaining, sterilizing and laying out surgical equipment. • Cleaning up after surgery. • Perform with accuracy and speed all laboratory tests/procedures such as (Pre-anaesthetic blood test, CPL blood test, heart worm blood test, PCV packed cell volume blood test, FIV blood test, urinalysis test). Pays close attention to instructions. • Preparing animals for x-ray; log animal / owner details into x-ray system; download images to patient file. • Post-operative caring for and breeding animals. • Post-operative caring while recovering from anaesthetics. • Writing and filing reports as and when needed. • Ensure all clients’ records are updated on practice management. • Ensure all information added to customer logic are accurate. • Reply to all emails

Vet Nurse

Silkstone Vet Hospital
IPSWICH, QLD
03.1999 - 09.1999
  • Attend to customer communications as received either by Telephone, fax, or written.
  • Account reconciliations & cash handling.
  • Administering medication as required.

Cashier / Foodservice Worker

Kentucky Fried Chicken
EVERTON PARK, QLD
01.1995 - 03.1999
  • Attend to and prepare customer orders.
  • Handle and balance money as required.

Education

Certificate III - Animal Studies

Brisbane North Institute of TAFE
Brisbane North
07.2005

Certificate II - Animal Studies

Ithaca TAFE
ASHGROVE
12.2002

Certificate III - Racing (Thoroughbred) – Stable Hand L2

Queensland Racing Training
11.2001

Animal Anatomy & Physiology -

Ithaca TAFE
ASHGROVE
07.1998

Certificate III - Kennel and Cattery Practices

Ithaca TAFE
ASHGROVE
07.1997

Skills

  • Customer service
  • Staff training
  • Sales management
  • Inventory control
  • Appointment scheduling
  • Team leadership
  • Staff mentoring

Hobbies and Interests

  • Landscaping and Gardening
  • Horse Riding
  • Camping

References

  • Jane Woodward, Owner Hairy Barkers, 0413788775
  • Kristy Rieser-Howet, Head nurse – Algester Vet, 0417171585

Timeline

Salon manager

Pet Barn
06.2024 - Current

Owner/sole trader

Oodle shearer Cleveland
10.2016 - 07.2024

Hairy Barkers
02.2015 - 10.2016

Vet Nurse

Algester Vet Surgery
03.2002 - 01.2012

Locum nurse

01.2000 - 02.2002

Vet Nurse

Silkstone Vet Hospital
03.1999 - 09.1999

Cashier / Foodservice Worker

Kentucky Fried Chicken
01.1995 - 03.1999

Certificate III - Animal Studies

Brisbane North Institute of TAFE

Certificate II - Animal Studies

Ithaca TAFE

Certificate III - Racing (Thoroughbred) – Stable Hand L2

Queensland Racing Training

Animal Anatomy & Physiology -

Ithaca TAFE

Certificate III - Kennel and Cattery Practices

Ithaca TAFE

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