- Running- Marathon runner
- Avid cyclist
- Experimenting with different creative mediums, like pastel, acrylic , and oil paintings, to expand skills and techniques
- 35mm enthusiast
Deej De Jesus
Brisbane,QLD
Summary
Results-driven individual, Sales Professional, and Client Success Manager with over 9 years of experience in enhancing operational efficiency, client engagement, and project delivery. Adept at managing resources, maintaining project documentation, fostering collaboration, and delivering outstanding customer service and sales outcomes. Proficient in project management methodologies, risk assessment, sales forecasting, and cross-functional team coordination.
Overview
9
9
years of professional experience
Work History
Client Account Manager-Temporary Assignment
DHL Express
09.2024 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed comprehensive reports on account performance, presenting results to senior management during regular meetings.
- Leveraged data-driven insights to optimize account performance and identify trends over time.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Collaborated with finance department on invoicing accuracy for applicable products, services and logistics.
- Coordinated internally with various departments to ensure seamless implementation of new product and service features or enhancements requested by clients.
Client Success Manager
ChangeGPS
07.2023 - 09.2024
- Managed a portfolio of clients, fostering strong relationships to enhance satisfaction and retention
- Provided ongoing support and training to clients, promoting the value of services and identifying upsell opportunities
- Coordinated the seamless rollout of new projects, ensuring timely communication and resource allocation
- Acted as an Integration Champion during a software acquisition, facilitating a smooth operational transition
- Maintained up-to-date project documentation and tracked progress against key milestones
- Boosted client engagement and reduced cancellation rates with a quarterly renewal rate of 85% or higher
- Implemented new client success strategies, enhancing retention rates and driving service upgrades
- Collaborated with cross-functional teams to resolve technical issues and deliver high-level client support
Sales Lead
Apple Inc
12.2020 - 07.2023
- Led project coordination for seasonal product launches and strategic sales initiatives
- Managed resource allocation, scheduling, and team readiness for product launches
- Conducted training sessions to ensure teams were prepared for new product and service releases
- Engaged with business clients to identify their technology needs and recommend tailored solutions
- Spearheaded strategic training initiatives, increasing sales by 20% while improving customer satisfaction
- Secured a 13-month managerial secondment, delivering 6% sustained business growth
- Achieved a 12% increase in customer satisfaction through effective project coordination and team alignment
- Addressed customer pain points, improving satisfaction scores by 18%
Senior Sales Consultant
Apple Inc
12.2019 - 12.2020
- Delivered top sales performance and maintained high customer satisfaction scores
- Mentored new team members and conducted training sessions to elevate product knowledge
- Managed customer escalations, ensuring swift and satisfactory resolutions
- Increased sales through personalized customer engagement and cross-selling strategies
- Enhanced team engagement by creating a facilitation roster that utilized diverse skills and experiences
Customer & Sales Specialist
Apple Inc
10.2018 - 12.2019
- Provided exceptional customer service, addressing inquiries and offering tailored product recommendations
- Supported sales initiatives by engaging customers and demonstrating product features
Client Services Coordinator- Mining Service Sector
Compass Group
05.2016 - 09.2018
- Managed daily operations and resource planning for kitchen teams, ensuring timely service delivery, compliance with regulations, adherence to project scope, and alignment with allocated budgets. Conducted staff training and development to enhance skills and performance.
- Managed client interactions to ensure high satisfaction levels
- Developed strong relationships with clients by providing exceptional support and maintaining open lines of communication.
Education
Diploma of Leadership & Management - Business Management
TAFE Queensland
QLD12-2022
Skills
- Project Management & Coordination
- Risk Management & Quality Assurance
- Sales Strategy & Forecasting
- Stakeholder Engagement & Collaboration
- Scheduling & Resource Allocation
- Project Documentation & Reporting
- Client Relationship Management
- Analytical & Problem-Solving Skills
- Process Improvement
- Customer Service Excellence
- Cross-Functional Team Leadership
- Training & Development
- Client engagement
- Data-driven decision making
- Cross-selling techniques
- Sales consultation
Volunteering
MS Queensland & Mater Chicks in Pink-Regular Volunteer
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Member of Ordinary Mind Zen Brisbane
Interests
Timeline
Client Account Manager-Temporary Assignment
DHL Express
09.2024 - Current
Client Success Manager
ChangeGPS
07.2023 - 09.2024
Sales Lead
Apple Inc
12.2020 - 07.2023
Senior Sales Consultant
Apple Inc
12.2019 - 12.2020
Customer & Sales Specialist
Apple Inc
10.2018 - 12.2019
Client Services Coordinator- Mining Service Sector
Compass Group
05.2016 - 09.2018
Diploma of Leadership & Management - Business Management
TAFE Queensland
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