DEEKSHA M.
Melbourne,VIC
Summary
Master of Business Analytics graduate specializing in Logistics and Supply Chain Management, with hands on experience in data research, analysis, and report production. Skilled in leveraging data and predictive modeling to extract insights, optimize processes, enhance operational efficiency, and support data-driven decision making. Experienced in transforming complex data into meaningful recommendations, with a proven ability to collaborate across cross-functional teams and deliver valuable outcomes to stakeholders. Highly motivated to apply analytical expertise to drive strategic success in a forward thinking organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service and Operations Associate
Delaware North
08.2023 - Current
- Delivered exceptional service at high-volume events, analyzing customer inquiries and feedback from 500+ patrons per event to identify trends and implement improvements, boosting satisfaction by 15%.
- Coordinated event workflows and operational processes, using data insights to optimize staff allocation and reduce service bottlenecks, improving efficiency during peak periods.
- Utilized POS systems and sales data to track transaction patterns, forecast demand, and support inventory planning, managing thousands of transactions per event.
- Monitored team performance metrics, providing actionable feedback that enhanced productivity and service consistency, contributing to a 12% improvement in operational performance.
- Maintained detailed records of customer interactions, operational processes, and event performance, producing reports that informed continuous process improvements and strategic decision-making.
EBT Host - Operations & Data Support
PersolKelly/Tabcorp
10.2023 - 05.2025
- Delivered high-quality service to 200+ patrons per shift, assisting with inquiries, reservations, and real-time gaming and wagering transactions, achieving a 95% customer satisfaction rate.
- Managed and reconciled 200+ betting transactions per shift, ensuring accuracy, compliance with gambling regulations, and responsible gambling practices.
- Analyzed transaction and reservation data to identify peak betting periods, enabling management to optimize staffing and reduce wait times by 15%.
- Collaborated with operations teams during large-scale racing and sports events (5,000+ attendees) to monitor wagering trends and improve guest flow.
- Produced reports on customer inquiries, betting volumes, and system performance to support continuous process improvement initiatives.
Customer Insights & Data Support
D-Mart
07.2020 - 05.2022
- Utilized Excel to collect, clean, and interpret customer transaction data, identifying buying trends that improved customer retention by 20%.
- Supported inventory teams by tracking stock movement and applying basic SQL queries and reporting techniques to optimize product availability.
- Analyzed customer feedback using Excel and visualization tools to assist with demand forecasting and product stocking strategies.
- Created simple sales reports and dashboards (Excel/Power BI) to highlight performance gaps, contributing to a 10–15% increase in sales outcomes.
Education
Master of Business Analytics - Logistics And Supply Chain Management
LA TROBE UNIVERSITY
Melbourne, VIC11-2024
Bachelor of Commerce -
PANJAB UNIVERSITY
06-2022
Skills
- Programming & Databases: R, SQL, ETL processes, Database management, Data cleaning & Preprocessing
- Data Analysis & Visualization: Microsoft Excel (advanced, data analysis & reporting), Tableau, Power BI, Predictive Analytics, Data Pipeline Development
- Cloud & Tools: Microsoft Azure, Log-Hub, Supply chain mapping, Inventory management
Technical & Analytical Skills
- Microsoft Office Suite: Word, PowerPoint, Outlook – advanced proficiency for reporting, presentations, and documentation
- Process & Operations: Demand forecasting, Process improvement & optimization, Workflow analysis, Operational reporting
- Business & Soft Skills: Problem solving, Critical thinking, leadership development, Cross-functional collaboration, Stakeholder engagement, Customer Relationship Management (CRM)
Certification
- Data Analytics and Visualisation, Accenture North America on Forage
- Career essentials in Data Analytics, Microsoft & LinkedIn
- Data analytics essentials, Cisco
- Introduction to Digital Twins, LinkedIn Learning
- Certification of Appreciation, Panjab University
- Course in Bank Management, Panjab University
- Appreciation Certificate, CT University
Projects And Leadership
Data Analytics and Visualisation Virtual Experience
Accenture North America (Forage) | December 2024
- Completed a simulation as a Data Analyst, advising a hypothetical social media client on content strategy.
- Cleaned, modeled, and analyzed 7 datasets to identify content trends and generate strategic insights.
- Developed a professional PowerPoint deck and video presentation to effectively communicate findings to stakeholders.
Supply Chain Analyst (Academic Project)
Coolies Australia | August2024 – October2024
- Conducted geocoding for 277 facilities using Log-Hub, achieving 100% accuracy to optimize facility location and distribution.
- Analyzed geographic distribution of retail outlets and DCs, recommending strategic relocations to reduce lead times by 15% and transportation costs by 10%.
- Built interactive dashboards in Tableau and Power BI to visualize findings and support data-driven decision-making.
Mental Health Chatbot Developer (Academic Project)
La Trobe University | March2024 – May2024
- Designed and developed a 24/7 AI-powered chatbot using NLP algorithms to deliver empathetic, real-time mental health support.
- Applied Python and machine learning techniques to personalize responses, improving user engagement and experience.
- Partnered with mental health professionals to align chatbot content with best practices and ensure user-centric design.
University Leadership Roles
La Trobe University | August2023 – June2024
- Volunteered as Student Pantry Assistant, managing inventory and ensuring timely availability of essential student resources.
- Organized and coordinated university events, demonstrating strong teamwork, communication, and planning skills.
Timeline
EBT Host - Operations & Data Support
PersolKelly/Tabcorp
10.2023 - 05.2025
Customer Service and Operations Associate
Delaware North
08.2023 - Current
Customer Insights & Data Support
D-Mart
07.2020 - 05.2022
Master of Business Analytics - Logistics And Supply Chain Management
LA TROBE UNIVERSITY
Bachelor of Commerce -
PANJAB UNIVERSITY
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