Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Deekshith Beesu

Summary

Motivated and detail-oriented Salesforce Administrator with hands-on experience in managing Salesforce platforms and a strong background as a Service Desk Analyst. Skilled in Salesforce configuration, data management, and user support, with a focus on enhancing user experience and system efficiency. Eager to leverage IT service management expertise and growing Salesforce knowledge to support and optimize business processes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Salesforce Consultant

ExaltLink
04.2024 - Current
  • Developed custom applications and integrations within Salesforce platform, enhancing overall system functionality for clients.
  • Develop and maintain custom objects, fields, formulas, validation rules, and workflow rules
  • Optimized reporting capabilities within Salesforce platform by designing dashboards that provided actionable insights to support decision-making processes among clients'' leadership teams.
  • Manage user accounts and profiles, including creating, editing, and deleting users
  • Develop and maintain custom applications using Apex and Visualforce

Microsoft Power BI Intern

Idle Brain Technologies
11.2023 - 02.2024
  • Supported ongoing evaluation of existing BI tools and processes, identifying areas for improvement or enhancement.
  • Advanced technical knowledge by converting unrelated sources of data into coherent visually immersive and interactive insights.
  • Maximized profit of telecom company by performing tasks like visualizing tools, trends, analyse data, prepare dashboard, apply Microsoft Power BI skills for HR.
  • Conducted regular audits of data sources to identify inconsistencies or errors that may impact reporting accuracy.
  • Streamlined reporting processes for improved efficiency and time management.
  • Evaluated emerging BI technologies for potential adoption within organization, staying current on industry trends.

Data Entry Administrator

Serco Facilities Australia
10.2022 - 10.2023
  • Estimate submission and Client contact for Insurance work, including management/follow-up of multiple FFA jobs.
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Participated in operations team meetings to coordinate and assign project management tasks.
  • Work with Claims Team to ensure Insurance jobs are entirely completed and can be claimed in full.
  • Actively participated in Incident, Request, and Change Management processes, adhering to ITIL best practices.
  • Inspections, maintenance requests, condition assessments, and the servicing of equipment entered into the register.
  • School Maintenance data for EURs, Planned Maintenance, Insurance etc.
  • Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
  • Created and maintained well-organized electronic and hard copy files to support business processes.
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.

Operations & Support Coordinator

St. Mary’s Australia
12.2021 - 07.2022
  • Manage deployment of IT hardware like setting up of monitor, laptop, and desktop
  • Diagnosed and resolved network related issues like connectivity faults, Wi-fi issues and preventative maintenance
  • Managing incoming and outgoing freight requests
  • Maintained detailed documentation of IT systems, troubleshooting procedures, and user guides, enabling easy reference for future incidents
  • Maintaining barcode and addressing labels
  • Conducted training sessions to educate staff on new technologies and software updates, enhancing their technical skills
  • Demonstrated strong communication skills with stakeholders
  • Provide technical assistance and support related to end users, computer systems, hardware, or software
  • Sending team performance reports.

Level 3 IT Business Support Analyst

Amazon India
09.2018 - 10.2019
  • Work from a ticket queue to complete work orders in a timely manner to meet objectives.
  • Document all issues and generate reports detailing common problems and error trends.
  • Assisted customers having hardware, software, and networking issues.
  • Responded to fraud alerts, chargebacks, and disputes
  • Responded to account risk such as identity fraud, theft, and forgery.
  • Provide maintenance, technical support and troubleshooting of desktop computers, printers, telephones, and other devices to ensures effective use of technology resources.
  • Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) etc
  • Solid understanding of basic client connectivity - ethernet, TCP/IP and VPN.

Education

Masters in Information Technology (Computer Networking) -

Charles Sturt University
Sydney, NSW
01.2021

Bachelor of Technology (Electronics & Communication Engineering) -

JNTU
Hyderabad, INDIA
01.2018

Skills

  • C, SQL, Python
  • Cisco Packet Tracer, Active Directory, SCCM, Nautilus Security Platform, MS Office, ITSM and ServiceNow ticketing tools
  • DHCP, TCP/IP, LAN/WAN configurations
  • Salesforce Configuration, Sales Cloud Expertise
  • Windows, Linux, Mac OS
  • User Administration

Certification

  • Cybersecurity Foundation
  • Tableau Essential Training (2020.1)
  • Online Basic Lean Thinking for Lean Thinkers Lean Digital Aware 2.0
  • Process Improvement Stress Management.
  • Certified from Australian National Chemistry Quiz at high school.

References

References available upon request

Timeline

Salesforce Consultant

ExaltLink
04.2024 - Current

Microsoft Power BI Intern

Idle Brain Technologies
11.2023 - 02.2024

Data Entry Administrator

Serco Facilities Australia
10.2022 - 10.2023

Operations & Support Coordinator

St. Mary’s Australia
12.2021 - 07.2022

Level 3 IT Business Support Analyst

Amazon India
09.2018 - 10.2019

Masters in Information Technology (Computer Networking) -

Charles Sturt University

Bachelor of Technology (Electronics & Communication Engineering) -

JNTU

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