DEEKSHITH REDDY NAREDLA
Caloundra
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
Work History
Store Manager
Liberty Oil Bokarina
11.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Set and oversaw weekly and special event menu plans.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Planned and executed promotions and special events in close collaboration with management.
- Served consistent portions following recipes and control standards.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Business Owner
PEPE PIZZA ITALIAN KITCHEN
04.2017 - 09.2021
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared annual budgets with controls to prevent overages.
- Conducted audit inspections and independent checks to verify parts and materials.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Store Manager
BP FOODWORKS TIVOLI
07.2015 - 03.2017
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
- Observed and reported suspicious activities and persons.
- Wrote detailed narrative reports and maintained daily activity reports.
- Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.
- Monitored food preparation, production, and plating for quality control.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Directed food preparation and cooking activities to meet health and safety standards.
- Monitored food inventory and supplies to prevent waste.
- Supervised food presentation and plating to enhance visual appeal.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Controlled expenses and boosted profitability by managing food and labor costs.
Console Operator
BP Foodworks Tivoli
05.2013 - 07.2015
- Wrote detailed narrative reports and maintained daily activity reports.
- Reacted calmly during times of highly stressed or emergency situations.
- Maintained spreadsheets of data across multiple systems.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Recorded daily activities for inventory control.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Greeted customers and directed to requested products.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Greeted store customers and discussed needs.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Education
Master of Science - Business Administration And Management
Griffith University
Gold Coast, QLD03.2015
Timeline
Store Manager
Liberty Oil Bokarina
11.2021 - Current
Business Owner
PEPE PIZZA ITALIAN KITCHEN
04.2017 - 09.2021
Store Manager
BP FOODWORKS TIVOLI
07.2015 - 03.2017
Console Operator
BP Foodworks Tivoli
05.2013 - 07.2015
Master of Science - Business Administration And Management
Griffith University
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