Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deena Al Shamis

Melbourne,Australia

Summary

Adaptable professional with a talent for quickly learning and adjusting to new environments. Skilled in rapidly acquiring and effectively applying new knowledge. Passionate about continuous learning and successfully navigating change. Experienced in efficient administration, therapeutic care, medical reception, and beauty therapy. Enthusiastic about collaborating with a dynamic team to provide exceptional customer service and perform duties with meticulous care.

Overview

5
5
years of professional experience

Work History

Beauty Therapist

Lash Dynasty
Melbourne, VIC
01.2024 - 09.2024
  • Performed skin analysis to determine client needs and advised on suitable treatments.
  • Provided facial massage, waxing, tinting, manicures and pedicures for clients.
  • Maintained cleanliness of the salon by disinfecting tools and equipment after use.
  • Prescribed skincare products according to individual customer requirements.
  • Assisted in maintaining stock levels of all beauty products used in the salon.
  • Organized appointments with clients and managed a busy schedule of bookings.
  • Greeted customers upon their arrival at the salon and ensured that they were comfortable throughout their visit.
  • Ensured that all health and safety regulations are followed during treatments.
  • Demonstrated an understanding of skin types when recommending products or services.
  • Conducted pre-treatment consultations to assess client's needs and provide relevant information regarding available options.
  • Followed strict hygiene protocols while performing treatments such as sterilizing equipment before use.
  • Advised customers on how to care for their skin between visits to ensure optimal results from treatments received.
  • Provided guidance on lifestyle choices which can affect skin health such as diet, exercise, smoking.
  • Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
  • Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
  • Monitored product supplies within the salon ensuring adequate stock is maintained at all times.
  • Greeted customers and handled payment processes before and after treatments.
  • Beautified customers by performing facials and waxing.
  • Collected payment from customers and scheduled next appointments.

Administrator

Aria Health
Preston, Australia
01.2023 - 11.2023
  • Working on my own from home and in clinic.
  • Opening up and closing - Key holder.
  • Obtaining and taking care of company properties such as a laptop, a headset, a keyboard, a shredder, and a printer.
  • Training new Admin team members.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Organizing an interpreter for a patient when required.
  • Making sure all documents are uploaded to patients' files, then shredded and disposed of by the end of the day.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Front Desk Receptionist

Annadale Family Medical Centre
Mickleham, Australia
01.2022 - 12.2022
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Handled payment processing and provided customers with receipts.

Front Desk Receptionist

Medscan Medical Centre
Merrylands, Australia
01.2022 - 12.2022
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Scheduled and confirmed appointments for clients and staff.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Provided administrative support including photocopying, faxing, and filing.
  • Compiled and prepared reports and documents as requested.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Maintained a clean and organized reception area to uphold company image.

Beauty Advisor

Natures Hair & Beauty Supplies
Bankstown, Australia
01.2022 - 12.2022
  • Provided customers with product advice and recommendations based on their individual needs.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
  • Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
  • Ensured that all displays were neat and organized at all times.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Followed company policies related to returns, exchanges and refunds according to guidelines.
  • Managed inventory levels by monitoring stock levels regularly.
  • Assisted in opening and closing procedures including counting money drawer contents at end of shift.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.

Front Desk Receptionist

Reservoir Medical Centre
Reservoir, Australia
01.2020 - 12.2020
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up waiting room to maintain neat and organized space.

Education

Diploma of Beauty Therapy -

The Masters Institute of Creative Education
Melbourne, VIC
01.2020

Victorian Certificate of Applied Learning - Virtual Hotel Certificate of Achievement, Honors in Work Related Skills, Honors in Personal Development Skills, Honors in Literacy Skills Senior Oral Communication and Presentation

Melbourne Polytechnic
Heidelberg, VIC, Australia
01.2018

Skills

  • Sales & Administration
  • Fluent Arabic and English
  • Verbal and Written Skills
  • Reception Management
  • Appointment Management
  • Data Entry
  • Positive and Professional
  • Customer Service Skills
  • Client Relations
  • Beauty Products and Services Knowledge
  • Medical Software Knowledge

References

  • Manager of Reservoir Medical Centre: Nagam Hadee - 0401 232 428
  • Manager of Natures Hair: Nosa - 0414 908 705
  • Manager of Annadale Medical Centre: Rebecca - 0413 337 881
  • Manager of Aria Health: Hyacinth Patrick - 0406 894 116
  • Manager of Lash Dynasty: Jessica - 0435 721 312

Timeline

Beauty Therapist

Lash Dynasty
01.2024 - 09.2024

Administrator

Aria Health
01.2023 - 11.2023

Front Desk Receptionist

Annadale Family Medical Centre
01.2022 - 12.2022

Front Desk Receptionist

Medscan Medical Centre
01.2022 - 12.2022

Beauty Advisor

Natures Hair & Beauty Supplies
01.2022 - 12.2022

Front Desk Receptionist

Reservoir Medical Centre
01.2020 - 12.2020

Diploma of Beauty Therapy -

The Masters Institute of Creative Education

Victorian Certificate of Applied Learning - Virtual Hotel Certificate of Achievement, Honors in Work Related Skills, Honors in Personal Development Skills, Honors in Literacy Skills Senior Oral Communication and Presentation

Melbourne Polytechnic

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Deena Al Shamis