Deep Kingra
Clyde
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Assistant in Nursing
Opal aged Care
02.2022 - 12.2023
- Performing three ID checks with the residents and visitors
- Assisting patients with their mobility and communication needs
- Following therapy plans such as interventions to assist those with dementia and behavioural problems
- Observing and reporting changes in patients' condition
- Assisting with rehabilitation exercises, basic treatment and delivering medications
- Assisting nursing and midwifery staff with routine technical support functions including setting up for procedures, cleaning equipment and completing documentation
- Maintaining accurate and detailed patient records
- Building effective relationships with patients through clear communication and empathy
- Applying simple wound dressings.
Customer Contact Officer
SERCO
12.2021 - 03.2022
- Handling inbound and outbound calls in busy environment
- Booking Vaccination appointments by using Health Engine, CVMS
- Expedient in processing patient check-in/check-out, verifying insurance and collecting third-party claims
- Transferring calls to the appropriate Department
- Perform day to day administrative functions and general office duties but not limited to word processing, copays, filing, faxing, answering phones and data entry
- Collect and process payments at time of service.
Customer Service Representative
Puma Energy
10.2018 - 11.2021
- Helped customers select products that best fit their personal needs
- Educated customers on product and service offerings
- Communicated merchandise needs and issues to appropriate supervisors in timely fashion
- Built and maintained effective relationships with peers and upper management
- Processed shipments and maintained organized stock shelves
- Prepared staff scheduling and shift time tables
- Maintained cleaning and security of gas station sites
- Lifting store sales and hitting monthly sales KPI's.
Education
Bachelor of Nursing - Nursing
Southern Cross University
12.2023
Bachelor of Information Technology - Information Technology
Southern Cross University
04.2001 -
Skills
File Management
Database Maintenance
Records Management
Microsoft Office Suite
Customer Relations
Attention to Detail
Organizational Skills
Money handling abilities
Issue and Complaint Resolution
Adaptability and Flexibility
Policies and Procedures Adherence
Calm Under Pressure
Data Entry
Quality Control
Time management abilities
Product and service knowledge
Interpersonal Skills
Strong verbal communication skills along with the proficient professional report writing skills., Analyse problems, make judgements and implement efficient solution., Ability to plan, prioritize and manage different tasks by using online tools like Trello and complete tasks on time., Attention to detail.
Key Skills Summary - Technical Skills
Gained excellent networking skills including configuration by working with Cisco routers and switches in Uni labs. Knowledge of LAN/WAN, small and large networks. Basic understanding of cloud platforms through cloud computing., Proficient trouble shooter with efficient problem identification skills., Successful installation of peripheral devices and components., Expert in using tools like Microsoft office, Excel, lucid charts and Office 365. In addition to this, have basic knowledge of C, C++ and Java., Designed responsive websites as part of a training program by using PHP, Java, HTML, CSS and JavaScript., Proficient user of Oracle and MS SQL to create, store, maintain and update data in RDMS., Ability to manage projects by using tools like project manager to acquire milestones and produce required output.
References
- Anthony Norris, Puma, 0404433519
- Diksha, Opal, 0401840420
Timeline
Assistant in Nursing
Opal aged Care
02.2022 - 12.2023
Customer Contact Officer
SERCO
12.2021 - 03.2022
Customer Service Representative
Puma Energy
10.2018 - 11.2021
Bachelor of Information Technology - Information Technology
Southern Cross University
04.2001 -
Bachelor of Nursing - Nursing
Southern Cross University