Deep Mehta
Cairns,Australia
Summary
Dynamic hospitality professional with a proven track record at Pullman International, excelling in customer service excellence and team leadership. Skilled in problem-solving and employee training, I drive revenue growth through enhanced guest experiences and effective service management strategies. Committed to fostering a collaborative environment that prioritizes quality and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
Pullman international
Cairns, QLD
04.2024 - Current
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Delegated work to staff, setting priorities and goals.
Food and Beverage Assistant
Hotel express inn
Vadodara
05.2023 - 12.2023
- Proficient Food and Beverage Assistant with 6 months of experience in a high-paced hotel environment, delivering exceptional customer service and satisfaction.
- Skilled in accurately taking orders, serving guests, and maintaining a clean dining area through efficient clearing and crumbing techniques.
- Experienced in bar service, adept at crafting classic cocktails and serving a variety of drinks during a 2-L A N G U A G E S.
Intern
The Trident
Udaipur, IN
12.2021 - 05.2022
- Cross-functional expertise gained by rotating through Front Office, Food Production, Food & Beverage Service Management, and Housekeeping departments.
- Enhanced team dynamics by actively collaborating with peers on group projects and presentations.
- Alleviated staff workloads by providing diligent support in daily operations, optimizing task prioritization.
- Honed organizational abilities and multitasking efficiency during extended work shifts.
Education
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
Symbiosis School of Culinary Arts
Pune, India01.2023
MBA - MASTERS OF INTERNATIONAL HOSPITALITY AND TOURISM
James Cook University
Cairns, AustraliaSkills
- Problem solving
- Communication skills
- Hospitality management
- Customer service excellence
- Bar service
- Leadership and management
- Tourism expertise
- Multitasking abilities
- Team collaboration
- Front office operations
- Professional demeanor
- Service management strategies
- Employee training and development
- Team building initiatives
Certification
QLD RSA, Responsible service of alcohol certificate
Languages
- English
- Hindi
- Gujarati
Timeline
Team Leader
Pullman international
04.2024 - Current
Food and Beverage Assistant
Hotel express inn
05.2023 - 12.2023
Intern
The Trident
12.2021 - 05.2022
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
Symbiosis School of Culinary Arts
MBA - MASTERS OF INTERNATIONAL HOSPITALITY AND TOURISM
James Cook University
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