Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Deepa Arora

Summary

Dedicated Leader and Seasoned Program Delivery Manager with background in overseeing the successful execution of complex projects within the IT domain across various financial, logistic and mining organisations. Proven experience of leading organizational transformational programs in complex technology rollouts, risk management and global security initiatives. A professional who thrives in ever-changing, fast paced environments, and a leader who is committed to developing strong business relationships to deliver improved business performance. Versatile and innovative management professional able to see the 'big picture' while staying on top of all the details and develop teams that can deliver successful outcomes. Recognized for consistent success in developing processes and procedures to streamline project delivery and enhance return of investment. Utilizes expertise in strategic planning and risk management to drive process improvements and enhance program efficiency. Notable contributions include impactful innovations that have significantly improved delivery processes and boosted team productivity.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Program Delivery Manager

Queensland Rail
08.2015 - Current
  • Lead a team of program managers who deliver application development, infrastructure, and ERP upgrade projects utilizing various methodologies.
  • Developed and implemented business management strategies for continuous improvements.
  • Managed financial resources within the program budget, ensuring cost-effectiveness of solutions.
  • Assisted in developing a comprehensive training plan for team members involved in the program implementation process.
  • Coordinated cross-functional teams including IT personnel, vendors, contractors, to deliver projects on time and on budget.
  • Involved in the development and roll out of the Digital Blueprint program, whose objective is to modernize rail-related applications and infrastructure.
  • Collaborating to drive outcomes with a range of stakeholders, from Executive Leadership to End users.
  • Vendor sourcing and engagement (including performance) for Delivery panels and individual engagements, including end to end go-to-market (RFQ, RFO and RFI) activities
  • Developed and negotiated contracts, pricing proposals, and professional services with the objective of successful commercial outcomes.
  • Recruitment, Performance Management, and training of project and program managers, and creating staffing and stakeholder management strategies.
  • Define, implement and integrate suitable resourcing strategies to deliver each initiative, using a blend of internal (full-time and part-time), contractor and consultancy services
  • Reviewing solution designs for potential projects and performing delivery feasibility studies.
  • Development of Business Cases and presentation at Investment Review Committees.

Senior Project Manager

NICE Systems Australia
11.2013 - 07.2015
  • Managed infrastructure builds and application deployments, involved in a major Government project
  • Managed execution and completion of NICE call recording application implementation projects and maintained attention to detail resulting in high customer satisfaction.

Program Director (AVP - IT)

Toyota Financial Services
09.2011 - 07.2013
  • Provided overall management for complex projects across multiple products, managed project portfolios, developed business management strategies, and implemented project management processes.

Project Manager

IBM
09.2010 - 08.2011
  • Managed integration and system conversion projects, responsible for complete management of project life cycle, and streamlined process development activities.

Associate Manager - PMO

ANZ Banking group
06.2006 - 08.2010
  • Assisted COO in strategic analysis, led business process reengineering initiatives, managed concurrent project streams, and set up PMO processes for Asia-Pacific IT projects.
  • Led the initiative of business process reengineering the credit processes for Esanda Finance, reducing the finance approval time from 3 days to 15 minutes.
  • Manage concurrent project streams of work with up to 5 projects being worked on at any one time across the two Program streams.
  • Set up and managed the PMO processes for Asia-Pacific IT projects, built a team of 5 PMO analysts and 2 business analysts.

Business Analyst

Dell
05.2004 - 05.2006
  • Involved in the transition of technical support processes, conducted business analysis to create user requirements, and expertise in process documentation and standardization.

Education

Bachelor of Engineering, Electronics and Communication -

Bangalore University

Skills

  • Procurement Management
  • Business Process excellence
  • Cost control programs
  • Dependency management
  • Program goals
  • Contract Management
  • Program/Portfolio Management
  • Strategic Planning/ Implementation
  • Change Management
  • Return on Investment Analysis
  • Talent Recruitment
  • Enterprise Resource Planning
  • Program performance analysis

Certification

  • Leadership trainings in Queensland Rail
  • Strategic commercial negotiations
  • Strategic Category Management
  • Project Management Certification – PMP
  • IT Service Management – ITIL v3 Foundation
  • Six Sigma Green belt
  • OnQ Project Management Methodology
  • IBM Schedule Manager
  • IBM Financial Management
  • Toyota Management Development Program
  • IBM Contract Management
  • IBM Agile Way
  • Procurement Management

Timeline

Program Delivery Manager

Queensland Rail
08.2015 - Current

Senior Project Manager

NICE Systems Australia
11.2013 - 07.2015

Program Director (AVP - IT)

Toyota Financial Services
09.2011 - 07.2013

Project Manager

IBM
09.2010 - 08.2011

Associate Manager - PMO

ANZ Banking group
06.2006 - 08.2010

Business Analyst

Dell
05.2004 - 05.2006

Bachelor of Engineering, Electronics and Communication -

Bangalore University

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Deepa Arora