Deepa Kandikattu
Sydney,New South Wales
Summary
A Senior Business Analyst with a strong background in the beverage industry, specifically with Coca-Cola EuroPacific Partners. Has extensive experience in technology rollouts, system changes, and user support. Achievements include acting as the business project lead and subject matter expert for system rollouts and enhancements, such as the Fiori Implementation and extending Vistex to licensed customers. Successfully completed multiple enhancements each year and has a track record of delivering projects on time and within budget. Seeking opportunities to leverage expertise in business analysis and project management to drive operational effectiveness and improve system processes.
Detail-oriented Business Analyst with [Number] years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Diligent [Job Title] with [Number] years of experience. Known for effective [Type] systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical expertise. Proficient in [Software] and [Type] resources.
Versatile Analyst specializing in [Area]. Intelligent, insightful and pragmatic with resourceful and detail-oriented approach. Versed in [Software] and familiar with all facets of operations.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Analyst/Senior Business Analyst
Coca-Cola EuroPacific Partners
Northmead, NSW
11.2014 - 12.2023
- Provided Business support and analysis for the EMG team and projects respectively.
Business Analyst/Senior Business Analyst
Coca-Cola EuroPacific Partners
Northmead, NSW
11.2014 - 12.2023
- Processed a high volume of invoices and conducted supplier reconciliations, ensuring accurate and timely payment processing.
Business Analyst/Senior Business Analyst
Coca-Cola EuroPacific Partners
Northmead, NSW
11.2014 - 12.2023
- Acted as the subject matter expert for the roll-out of technology supporting Customer Agreements, leading to successful implementation and improved operational efficiency
- Also, responsible for level 2 and 3 support for customer agreements system i.e Vistex.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Presented complex technical concepts in a clear manner suitable for non-technical audiences.
- Assisted in developing training materials for internal staff on new products or services.
- Translated user needs into actionable items that could be addressed by IT teams.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Surfaced insights and findings to support business and technical decisions.
- Developed innovative, fact-based and achievable strategies and operating models based on evaluations.
- Provided technical support for existing reports, dashboards or other tools.
- Generated standard or custom reports summarizing business, financial or economic data.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Documented test cases for validating system functionality against user requirements.
- Designed use case scenarios to demonstrate how users interact with the system or application.
- Provided technical assistance on software development projects by providing feedback on design documents and code reviews.
- Researched industry trends and best practices related to business analytics tools and techniques.
- Collaborated with IT teams on the development of applications based on business requirements.
- Worked closely with clients to ensure their satisfaction with the delivered product or service.
- Assisted in troubleshooting and resolving technical issues with the SAP system.
- Managed end-to-end testing activities for software development projects.
- Analyzed user requirements and mapped them to available functionality within the SAP system.
- Implemented automated interfaces between different applications and databases.
- Performed post go-live support activities including monitoring of transactions, providing user training.
- Maintained communication with internal stakeholders throughout project lifecycle.
- Participated in meetings with customers to discuss current status of projects.
- Provided assistance during implementation phase by performing configuration tasks.
- Created procedure documents in [Software] to guide end-users through new processes.
- Gathered business requirements for SAP reporting and functionality enhancements.
Accounts Payable Coordinator
Metcash Foodlink Fresh
Huntingwood, NSW
03.2012 - 06.2012
- Efficiently processed invoices into IBS and SAP, ensuring accurate and timely payment to vendors.
Trading Terms Coordinator
Metcash Trading Limited
Macquarie Park, NSW
11.2011 - 12.2011
- Quickly adapted to new systems, including SAP, IBS, Payment Power, and Mainframe, demonstrating a strong ability to learn and apply new technologies effectively.
Accounts Payable Coordinator/Travel & Expense Supervisor
Merrill Lynch Australia Limited
Sydney, NSW
12.2006 - 10.2011
- Demonstrated exceptional performance and dedication, leading to rehiring after maternity leave based on previous good work.
Accounts Payable Coordinator
Tyco Shared Services
Rydalmere, NSW
10.2006 - 11.2006
- Adapted quickly to a new industry and system (Pronto), demonstrating a strong ability to learn and apply new skills.
Accounts Payable Coordinator
Merrill Lynch Australia Ltd
Sydney, NSW
02.2006 - 06.2006
- Due to rapid learning and understanding of company processes, successfully secured a contract extension for an additional 3 months, highlighting exceptional performance and value to the organization.
Accounts Payable Assistant
Honeywell Control Systems Limited - UK
Bracknell, Berkshire
07.2005 - 10.2005
- Provided cross-training to team members in other regions of Europe, enhancing their understanding and proficiency in accounts payable procedures.
Accounts Payable Administrator
Eagle Global Logistics UK Limited
Hounslow, UK
07.2004 - 04.2005
- Managed and supervised a team of temporary workers, providing training and overseeing their time sheet management, ensuring smooth and efficient operations.
Accounts Payable Assistant
Sauflon Pharmaceuticals Limited
Twickenham, UK
04.2004 - 06.2004
- Efficiently processed over 100 invoices per day, ensuring accurate matching with purchase orders and dispatch notes.
Executive Assistant
CENPAP-Centre for Public Perception and Policy (India)
Hyderabad, India
07.2002 - 06.2003
- Efficiently managed the schedules and reports of field workers, ensuring smooth operations and timely completion of tasks.
Education
Master of Business Administration - Finance and Systems
Sri Venkateswara University
01.2002
Bachelor of Business Administration - Accounting and Marketing
Nagarjuna University
01.2000
Skills
- Business process improvement
- Requirements Gathering
- Customer Needs Assessment
- SAP
- KPI Tracking
- Process Optimization
- User Acceptance Testing
- Pivot tables
- Project Management
- Audit Support
- System Analysis
- Process Improvements
- System Upgrades
- User Training
- Stakeholder Communication
- Systems Analysis
- System Maintenance
- Attention to Detail
- Organizational Skills
- Analytical Skills
- Project Documentation
- Teamwork and Collaboration
- Interpersonal Skills
- Analytical Thinking
- Task Prioritization
- Problem-solving aptitude
- Problem-Solving
- Active Listening
Websites
Certification
- Currently studying towards SAP Certification in FICO & Central Finance
- Certificate IV in Frontline Management
- Sage Payroll (V9)
- Sage Line 20 (V11) Module 1 & 2 Oracle 9i
- Post Graduate Diploma in Computer Applications
References
References available upon request.
Timeline
Business Analyst/Senior Business Analyst
Coca-Cola EuroPacific Partners
11.2014 - 12.2023
Business Analyst/Senior Business Analyst
Coca-Cola EuroPacific Partners
11.2014 - 12.2023
Business Analyst/Senior Business Analyst
Coca-Cola EuroPacific Partners
11.2014 - 12.2023
Accounts Payable Coordinator
Metcash Foodlink Fresh
03.2012 - 06.2012
Trading Terms Coordinator
Metcash Trading Limited
11.2011 - 12.2011
Accounts Payable Coordinator/Travel & Expense Supervisor
Merrill Lynch Australia Limited
12.2006 - 10.2011
Accounts Payable Coordinator
Tyco Shared Services
10.2006 - 11.2006
Accounts Payable Coordinator
Merrill Lynch Australia Ltd
02.2006 - 06.2006
Accounts Payable Assistant
Honeywell Control Systems Limited - UK
07.2005 - 10.2005
Accounts Payable Administrator
Eagle Global Logistics UK Limited
07.2004 - 04.2005
Accounts Payable Assistant
Sauflon Pharmaceuticals Limited
04.2004 - 06.2004
Executive Assistant
CENPAP-Centre for Public Perception and Policy (India)
07.2002 - 06.2003
Master of Business Administration - Finance and Systems
Sri Venkateswara University
Bachelor of Business Administration - Accounting and Marketing
Nagarjuna University
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