Deepa Khurana
Ermington,NSW
Summary
I am an experienced sales and client relations professional with over eight years in high-value, customer-facing roles. I have a proven ability to drive revenue growth through consultative selling, client retention strategies, and targeted marketing. I’m skilled in building long-term relationships, managing sales operations, and leading cross-functional teams. Energetic, detail-oriented, and passionate about delivering exceptional service and results across diverse industries.
Overview
8
8
years of professional experience
Work History
Operations Assistant
Neve Jewels
Sydney, NSW
07.2023 - 12.2023
- Delivered customer service via email, chat, and phone.
- Coordinated daily order fulfillment and issue resolution.
- Managed backend stock and logistics support.
Senior Sales Manager
Khandelwal Jewellers Ltd
DELHI, DELHI
04.2018 - 07.2022
- Spearheaded the sales strategy across new and existing client accounts.
- Built long-term client relationships through consultative selling.
- Managed a cross-functional team in marketing and customer service.
- Conducted market research and sales forecasting.
Sales Consultant
Khandelwal Jewellers Ltd
Delhi, Delhi
02.2016 - 03.2018
- Handled the end-to-end sales cycle for high-value retail customers.
- Delivered personalized service, achieving strong repeat business.
- Managed inventory and merchandising.
Education
Jewellery CAD (Rhino) -
JK Diamond Institute
Mumbai, India02-2021
Gemmology -
International Gemological Institute
Delhi03-2004
Bachelor of Commerce -
Delhi University
Delhi04-2001
Skills
- Sales strategy and target achievement
- Client relationship management
- Cross-selling and upselling
- CRM and order management systems
- Customer service excellence
- Inventory and stock coordination
- Team collaboration
- Strong communication skills
Timeline
Operations Assistant
Neve Jewels
07.2023 - 12.2023
Senior Sales Manager
Khandelwal Jewellers Ltd
04.2018 - 07.2022
Sales Consultant
Khandelwal Jewellers Ltd
02.2016 - 03.2018
Jewellery CAD (Rhino) -
JK Diamond Institute
Gemmology -
International Gemological Institute
Bachelor of Commerce -
Delhi University
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