Deepa Kunwar

• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Worked effectively in team environments to make the workplace more productive.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Plan and execute both internal and external progress.
• Conducted regular staff meetings to ensure team members were informed of changes in policies and procedures.
• Managed hub operations and personnel, including recruiting, training, scheduling, and performance management.
• Maintain, monitor, and support the implementation of the organisation.
• Created monthly reports on hub performance such as customer satisfaction scores, delivery times, invocing, Stock order.

- Mentors, develops and supervises service facilitators.

- Through the service facilitators, is responsible for the wider team of support workers.

- Contributes to the delivery of quality of service.

- Promotes a clear vision of quality in services and supports, reviewing and monitoring quality and leading innovation and continuous improvement.

- Works closely with service facilitators, prioritising and matching referrals to the most appropriate service facilitators to ensure the development of self-determination, effective individual plans, service design, continuous review and improvement of quality services is achieved.

- Provides reports internally and externally as required.

-Assist with internal and external audit.

- Resolved customer complaints in professional and timely manner.

- Providing high level of customer support to home care package clients and the home care package team.

- Providing timely follow up of referrals and service requests to facilitate optimal care provision for clients to services.

- Scheduling and rostering of services into appropriate systems and documenting all actions and liaisons

- Coordination of appropriate services internally and externally and scheduling of appointments.

- Appropriately seeking care management guidance on potential risks identified when engaging with clients and internal/external.

- Capturing data for service planning and reporting.

- Monitoring email inboxes and website portals for new service requests.

- Liaising with individuals and families to inform them that health Ability has arranged their services as discussed with the home care package team

- Documentation of all communications and actions into appropriate client management systems

- Working within role boundaries and escalating when unsure or out of role

- Support the team to arrange for purchasing of approved goods and services for their clients and day program

- Assist the team with administration tasks

- Welcome packs new employees

- Other duties as required.

• Coordinate and manage the daily operations of support services, including the provision of formal supervision and management of a team of Disability Support Workers
• Establish and maintain positive relationships with stakeholders including clients, families, and guardians
• Coordinate rosters alongside our Roster Officers to support client's requirements according to individual support needs, service funding and relevant legislation
• Ensure the team complies with Disability Services Act Standards, other relevant legislation and Life Without Barriers policies
• Manage conflict, provide coaching and developing opportunities and address performance issues within your team
• Administrative responsibilities include but are not limited to; Claiming for services, develop and maintain client plans, database management
• Managing critical incidences as they arise including debriefing and engaging with internal support functions. In addition, identifying and putting in adequate control measures to mitigate future risk
• Where required provide direct assistance and support to people with disabilities

- Personal hygiene, grooming, manicuring and oral hygiene.

- Continence management.

- Communicates with all residents effectively including the maintenance and the fitting of hearing aids and glasses as required.

- Assisting those residents’/clients with challenging behaviours, by participation in the development and implementation of an individually designed management plan.

- The residents’/clients mobility, by assisting with walking, use of wheelchairs and other aids and transfers.

- Supports and assists residents with food and fluids as required.

- Maximises the residents’/clients physical function by assisting with rehabilitative treatment such as physiotherapy exercises.

- Assists the nursing staff with treatments as specified

- Assists the nursing staff by observing and reporting promptly any changes in the condition or well being of residents.

- Ensure the residents privacy, dignity and respect are maintained at all times.

- Ensure that no residents experiences isolation and loneliness unless determined by choice.

-Perform other duties within scope of preparation and as directed.