Deepa Shrestha
2/27 Carlotta Crescent , Warrawong ,NSW
Summary
Accomplished Manager and Chef with a proven track record at Chouchoubebe Adventure, excelling in operations management and team leadership. Expert in enhancing customer satisfaction and streamlining processes, leading to a significant increase in efficiency. Skilled in staff training and development, and adept at fostering positive customer relationships. Demonstrates exceptional problem-solving abilities and attention to detail.
Overview
6
6
years of professional experience
Work History
Store Manager
Chouchoubebe Adventure
10.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
CHEF
Chouchoubebe Adventure
07.2022 - 08.2023
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Improved kitchen safety, conducting comprehensive training on proper equipment use and emergency procedures.
- Utilized culinary techniques to create visually appealing dishes.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Managed staffing schedules, minimizing labor costs while maintaining optimal kitchen performance during peak hours.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
CHEF
Chouchoubebe Adventure
10.2021 - 06.2022
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Managed staffing schedules, minimizing labor costs while maintaining optimal kitchen performance during peak hours.
- Developed new culinary programs that increased customer satisfaction and operational excellence levels.
CHEF
Bean Hub and Co
09.2018 - 10.2021
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Coordinated with team members to prepare orders on time.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Education
Bachelor of Business - Hospitality Management
Canterbury Institute of Management
Level 2/63 Oxford St, Darlinghurst NSW 201005-2023
Diploma - Hospitality Management
Australian Academy of Management And Science
14 Douglas Rd, Quakers Hil NSW 276312-2020
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Customer Relationship Management (CRM)
- Schedule Preparation
- Decision-Making
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Problem-Solving
- Organizational Skills
- Hiring and Training
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Store Manager
Chouchoubebe Adventure
10.2023 - Current
CHEF
Chouchoubebe Adventure
07.2022 - 08.2023
CHEF
Chouchoubebe Adventure
10.2021 - 06.2022
CHEF
Bean Hub and Co
09.2018 - 10.2021
Bachelor of Business - Hospitality Management
Canterbury Institute of Management
Diploma - Hospitality Management
Australian Academy of Management And Science
Similar Profiles
Danny HeatonDanny Heaton
Member/Co Owner at Adventure X, LLC. DBA: Adventure X MotoplexMember/Co Owner at Adventure X, LLC. DBA: Adventure X Motoplex
Gwendolyn PritchettGwendolyn Pritchett
Admissions Team Member at Alabama Adventure And Splash AdventureAdmissions Team Member at Alabama Adventure And Splash Adventure
Jala HutchinsJala Hutchins
Supervisor at Alabama Adventure And Splash AdventureSupervisor at Alabama Adventure And Splash Adventure
George TalevskiGeorge Talevski
Truck And Dog Driver (HC Licence) at Illawarra Bulk Haulage (IBH)Truck And Dog Driver (HC Licence) at Illawarra Bulk Haulage (IBH)
Bushra KhanBushra Khan
Duty Manager at Sage HotelsDuty Manager at Sage Hotels