Deepa Shrestha
2/27 Carlotta Crescent , Warrawong ,NSW
Summary
Accomplished Manager and Chef with a proven track record at Chouchoubebe Adventure, excelling in operations management and team leadership. Expert in enhancing customer satisfaction and streamlining processes, leading to a significant increase in efficiency. Skilled in staff training and development, and adept at fostering positive customer relationships. Demonstrates exceptional problem-solving abilities and attention to detail.
Overview
6
6
years of professional experience
Work History
Store Manager
Chouchoubebe Adventure
43 Cowper St, Warrawong, NSW
10.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
CHEF
Chouchoubebe Adventure
1/29 Court Rd, Fairfield NSW
07.2022 - 08.2023
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Improved kitchen safety, conducting comprehensive training on proper equipment use and emergency procedures.
- Utilized culinary techniques to create visually appealing dishes.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Managed staffing schedules, minimizing labor costs while maintaining optimal kitchen performance during peak hours.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
CHEF
Chouchoubebe Adventure
Shop36, 57/59 Queen St, Auburn, 2141
10.2021 - 06.2022
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Managed staffing schedules, minimizing labor costs while maintaining optimal kitchen performance during peak hours.
- Developed new culinary programs that increased customer satisfaction and operational excellence levels.
CHEF
Bean Hub and Co
2/6-14 Castle St, Castle Hill 2154
09.2018 - 10.2021
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Coordinated with team members to prepare orders on time.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Education
Bachelor of Business - Hospitality Management
Canterbury Institute of Management
Level 2/63 Oxford St, Darlinghurst NSW 201005-2023
Diploma - Hospitality Management
Australian Academy of Management And Science
14 Douglas Rd, Quakers Hil NSW 276312-2020
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Customer Relationship Management (CRM)
- Schedule Preparation
- Decision-Making
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Problem-Solving
- Organizational Skills
- Hiring and Training
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Store Manager
Chouchoubebe Adventure
10.2023 - Current
CHEF
Chouchoubebe Adventure
07.2022 - 08.2023
CHEF
Chouchoubebe Adventure
10.2021 - 06.2022
CHEF
Bean Hub and Co
09.2018 - 10.2021
Bachelor of Business - Hospitality Management
Canterbury Institute of Management
Diploma - Hospitality Management
Australian Academy of Management And Science