Deepa Shrestha

• Assist Patrao in the day-today running of the restaurant ensuring service standards are maintained.
• Support in training and developing staff members, ensuring they are knowledgeable about menu items and Nando’s culture.
• Handle staffing and scheduling to ensure adequate coverage during peak and off-peak times.
• Ensure food quality and presentation meet Nando’s standards.
• Resolve customer complaints or concerns swiftly and professionally.
• Oversee inventory management, ensuring stock levels are maintained, and orders are placed as needed.
• Monitor health and safety procedures, ensuring the restaurant is in compliance with all regulations.
• Assist with controlling costs, managing cash flow, and ensuring that the restaurant remains profitable.
• Implement strategies to maximize sales and improve performance, including promotional activities and customer engagement.
• Assist in creating training schedules for new and existing team members, encourage a learning environment and actively promote team development

• Developed thorough understanding of Australian legislation and regulation
• Became familiar with accounting softwares, practice management techniques and workpapers
• Preparing tax returns, financial statements and BAS statements at required intervals for different clients by set deadlines
• Liaising with the Australian Taxation Office (ATO) and other regulatory bodies when required
• Regularly reviewing systems and making updates and improvements where necessary
• Identifying areas where clients and businesses can reduce tax, make claims and increase profit
• Possessing strong knowledge of tax law and statutory regulations

• Organize and coordinate people and daily operation of restaurant
• Check supplies and stocktakes
• Ensure their quality and quantities are at best
• Establish standards for customer service ensuring adherence to relevant legal, health and safety conditions
• Evaluate company’s performance using reports and key data to make forecasts to planning and decision-making
• Generating daily reports and updating relevant documents and records for higher level managers
• Supervise and oversee staffs members (includes hiring qualified personnel and assigning them their duties, giving advises and suggesting improvements)
• Allocating a set budget, approving and controlling the expenditure efficiently and re-access the budget for operation when needed
• Supervising maintenance and making sure everything on the property is working and safe

1. Taking orders and communicating them accurately to the kitchen.

2. Manage and direct the team of kitchen and front-line employees (cashiers, cooks and servers).

3. Ensure that employees are working efficiently, with the correct tasks assigned during the shift.

4. Provide guidance, training, and motivation to the team, ensuring they understand company standards, food quality, and customer service expectations.

5. Ensure that customers are satisfied with their meals and service. Handle any complaints or issues promptly and professionally.

6. Monitor the speed of service to meet customer expectations, especially in a high-traffic food court environment.