Deepak

• Maintained ~95% SLA compliance across high-volume service requests by identifying recurring disruptions and implementing targeted
process improvements, ensuring consistent business continuity.
• Reduced system downtime by leading incident response — isolating root causes, analysing logs and validating recovery paths — resulting in faster restoration and clearer stakeholder communication.
• Minimised repeat incidents by standardising recovery workflows across Active Directory and Microsoft 365, resulting in measurable improvements in team efficiency and resolution turnaround.
• Administered NetSuite ERP to manage user access, workflow configuration, and issue resolution, resulting in sustained operational continuity across finance and retail systems.
• Built Power BI dashboards to track customer return trends and operational KPIs, delivering data-driven recommendations that reduced return rates quarter-on-quarter.
• Resolved escalated customer issues through root cause analysis and cross-functional coordination, resulting in improved satisfaction scores and a reduced case backlog.

• Developed an interactive Power BI dashboard and FY26 WHS Plan by benchmarking best practices and aligning with legislative requirements, resulting in a presentation delivered to the executive team.
• Drafted WHS policies and designed adaptable planning templates by collaborating with divisional leaders, resulting in standardised safety procedures across all divisions.
• Conducted risk assessments and researched WHS compliance requirements, resulting in reduced organisational safety risk and stronger regulatory alignment.
• Benchmarked planning strategies from peer organisations to improve policy development, resulting in more robust and industry-aligned WHS frameworks.
• Collaborated with cross-functional teams on template creation to standardise safety procedures, resulting in improved consistency and usability across all divisions.

• Secured orders worth 500,000 AUD from major OEMs by managing sales and marketing operations across PAN India, resulting in a Good Performance Award Q3 2020.
• Optimised procurement costs by sourcing raw materials domestically and internationally, resulting in improved supply chain efficiency for automotive testing and solar industry clients.
• Enhanced customer satisfaction by developing customised product solutions and resolving escalated service issues, resulting in stronger client retention and repeat business.
• Leveraged SAP and MS Excel for data analysis and demand forecasting, resulting in more accurate inventory planning and streamlined procurement decisions.
• Demonstrated strong leadership and negotiation skills by managing cross-functional teams and supplier relationships, resulting in improved team performance and cost-effective sourcing outcomes.

• Created data visualisations using Tableau to analyse business trends by conducting in-depth BI analysis, resulting in clearer stakeholder insights and improved strategic decision-making.
• Identified process inefficiencies by conducting thorough business process analysis and developing comprehensive workflow maps, resulting in actionable improvement recommendations for management.
• Enhanced data-driven storytelling by building user-friendly dashboards and graphs, resulting in simplified and more accessible insights for non-technical project stakeholders.
• Supported strategic planning by analysing market and operational data, resulting in evidence-based recommendations that informed business development decisions.
• Streamlined data analysis procedures using advanced Tableau visualisation techniques, resulting in reduced reporting time and improved decision-support capability.

• Ensured product quality by conducting inspections and reviewing engineering documents for accuracy and compliance with engineering standards, resulting in zero non-conformance issues during tenure.
• Improved production process efficiency by collaborating with cross-functional teams to identify workflow bottlenecks, resulting in faster assembly line throughput.
• Assisted in the development of testing procedures for new motorcycle models by working alongside R&D engineers, resulting in more structured and repeatable quality validation processes.
• Created and modified engineering designs using CAD software, resulting in accurate technical documentation and improved design iteration speed.
• Developed comprehensive engineering reports detailing study results and findings, resulting in better-informed decisions for production planning and product development.