Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Deepak Dwiwedi

Manor Lakes,VIC

Summary

Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.


Reliable, upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

24
24
years of professional experience

Work History

Rideshare Driver

Uber
03.2019 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Followed company guidelines and policies when interacting with passengers.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Monitored traffic patterns and adjusted routes to minimize travel time.

Retail Assistant

Chemist Warehouse
06.2017 - 02.2019
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Managed efficient cash register operations.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Worked with loss prevention in monitoring shopper behaviour.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Carpenter/Apprentice Joiner

Schiavello Constructions Pty Ltd
07.2011 - 04.2017
  • Assisted with movement of materials and equipment to job sites.
  • Kept job site cleaned up properly and all debris disposed of in respective containers.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Cut materials according to specifications in preparation for installation.

Control Room Operator

MSS Security
11.1999 - 08.2010
  • Monitored employee activities, confirming compliance with security regulations.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Permitted entry with escort for approved persons into secure locations.
  • Participated in staff meetings, special events, and professional development activities.
  • Secured personal and company goods against robbery, vandalism, and illegal entry.
  • Checked and verified photo identification prior to granting facility access.
  • Contacted law enforcement in case of unauthorized persons, documents, and materials.
  • Oversaw entry and exit of up to 100 employees and visitors daily.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Wrote detailed reports of all security breaches and investigations.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Issued access cards to authorized personnel to monitor access points.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Education

Certificate III - Carpentry And Joinery

Victoria University
Melbourne, VIC
03.2017

Certificate III - Security Operations

Complex Training Academy
Melbourne, VIC
01.2006

Certificate IV - Security And Risk Managemnt

Complex Training Academy
Melbourne, VIC
01.2006

Masters - Management Information Systems

Monash University
Melbourne, VIC
10.2002

Diploma - Multimedia

Chalmers Institute
Melbourne, VIC
08.2000

Skills

  • Health and Safety Compliance
  • Security Operations Experience
  • Legible Report Writing
  • Emergency Situations

Languages

Hindi
Native or Bilingual
Telugu
Native or Bilingual
English
Full Professional

Timeline

Rideshare Driver

Uber
03.2019 - Current

Retail Assistant

Chemist Warehouse
06.2017 - 02.2019

Carpenter/Apprentice Joiner

Schiavello Constructions Pty Ltd
07.2011 - 04.2017

Control Room Operator

MSS Security
11.1999 - 08.2010

Certificate III - Carpentry And Joinery

Victoria University

Certificate III - Security Operations

Complex Training Academy

Certificate IV - Security And Risk Managemnt

Complex Training Academy

Masters - Management Information Systems

Monash University

Diploma - Multimedia

Chalmers Institute

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Deepak Dwiwedi