Deepak Khokhar
Seven Hills,NSW
Summary
Dynamic professional with a proven track record at Mannat Group of Hotels, adept in organization and verbal communication. Excelled in optimizing room inventory, achieving high occupancy rates, and enhancing guest satisfaction through effective problem resolution and staff collaboration. Skilled in bookkeeping and customer relations, consistently delivering results beyond expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Building Manager
Rd Facilities Management
08.2022 - 08.2024
- Inspected grounds and facilities to identify necessary repairs.
- Conducted regular property inspections to identify potential issues and address them proactively.
- Managed operations, maintenance and improvement of properties.
- Collected rent, deposits and payments from tenants.
- Enforced safety protocols throughout the building consistently resulting in reduced incidents or accidents.
- Performed routine maintenance tasks, which included unclogging sinks and toilets, replacing door locks, and fixing heating and air conditioning issues.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Implemented an effective emergency response plan, training staff members to handle various crisis situations.
- Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
- Performed regular inspections of facility and documented all inspection information in reports.
- Managed daily operations for a smooth-running residential building, ensuring a safe and comfortable living environment.
Receptionist
Novotel Central
09.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Assistant Hotel Manager
Mannat Group of Hotels
New Delhi
08.2019 - 03.2022
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
Education
Bachelor Of Commerce - Business Administration
University of Delhi
New Delhi , India 06.2019
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Bookkeeping
- Basic accounting
Certification
CPR First Aid
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Elementary
English
Professional Working
Timeline
Receptionist
Novotel Central
09.2022 - 12.2022
Building Manager
Rd Facilities Management
08.2022 - 08.2024
Assistant Hotel Manager
Mannat Group of Hotels
08.2019 - 03.2022
Bachelor Of Commerce - Business Administration
University of Delhi