Deepak Pathak
Quality and Businesses Excellence
Parramatta,NSW
Summary
A Certified Six Sigma Black Belt & experienced Project management professional with 18 Years of Full scope experience with World class Manufacturing operations, financial services, Smart and biometric Solutions, and other Services organizations in guiding business operations, management & strategy. Over the time, I have developed analytical skills to deal with various Businesses' complex issues & challenges & advising management in a way that enhances performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality / Business Excellence Manager
IDEMIA
10.2014 - Current
- Company Overview: www.idemia.com
- I am working in a Smart card (Plastic & Metal cards) personalization Bureau at Smithfield where mainly we do Chip and magstripe encoding using Hi-Tech machines
- In addition, we do automatic and manual fulfillment also
- Our clients are top Banks in APAC region & global banks
- Partners are Schemes such as Visa, MasterCard Worldwide and American Express
- My key tasks and responsibilities are as below:
- To objectively assess the company and our banking clients' business operations and efficiencies by identifying problems, gathering information, implementing solutions and managing continuous improvement process targets
- To provide organizational leadership within the function and collaborate across the organization to ensure business objectives are achieved in an efficient, timely and cost-effective manner
- To advice / Support Functions Heads to develop & finalize KPIs linked with IDEMIA Global & Regional as well as IDEMIA's clients' requirements
- Recommendations on changes in the organization's systems & frameworks for the best use of resources & to meet current & future requirements of Business
- Preparation of Manuals, SOPs / Flow Charts, and recommend any changes
- To participate in monthly Operations meeting with banking clients to understand & analyze their concerns & future products for internal planning & execution of relevant actions with stakeholders
- To establish the formal system to review the processes & practices time to time & to advise the functions head to obsolete the outdated Processes/practices & inclusion of new suitable process/practices
- Half-yearly Operational efficiency review with Operations Head & to advice on Technology roadmap & skills matrix to remain cost-effective & efficient while meeting current & future products & services requirements
- To manage the definition and implementation of action plans (Usually through RACI Matrix)
- To take a lead role in raising and implementing process improvement at the Smithfield location
- To participate in New Product (or Service) launch discussion with Internal teams and clients and to provide recommendations during the development cycle
- To improve the Product Quality, Delivery & Cost efficiency and to optimize the resources utilization to maximize clients and internal key stakeholders' satisfaction level
- To monitor & ensure the business analysis tasks are being performed as per pre-defined and agreed timelines & resources
- To facilitate brainstorming with teams to identify improvement actions (New actions or customized actions as per Industry Best practices)
- To drive the analysis of technical and systemic causes of Business Issues and challenges with process owners
- Back-up of CISO (Chief information security officer) & member of SMG (Security management group)
- Jointly responsible for overall Health & Safety (activities & certifications) of organization with Operations Manager
- Www.idemia.com
Quality Manager/Business Excellence (Bex) Manager
IDEMIA
05.2018 - 06.2019
- Company Overview: www.idemia.com
- In 2018, I was promoted and moved to Abu Dhabi Location to provide objective advice to various functions and clients on complex business Issues related to efficiency, cost optimization and strategic organizational management issues
- This was Projects and solutions-based organization where we were developing and deploying Biometric terminals at Airports and road and sea borders
- In addition, we were developing and deploying National ID card programs and installing speed cameras on Roads
- I was involved with program and project managers to manage Quality and risks aspects of Programs and projects
- My key responsibilities were as below:
- To objectively advise business unit director, functions heads and external customers regarding efficiency, cost optimization and strategic organizational management issues
- To support various functions to develop the short-term and long-term strategy and plans (customer centric) & KPIs using balanced scorecard methodology
- Study & Evaluation of Organization's systems & frameworks, including Quality Management System, to meet internal and external compliance requirements
- Recommending changes in an organization's systems & frameworks for the best use of resources & to meet current & future requirements of the business
- Preparation of SOPs / Flow Charts, Manuals and Control plans with process owners & stakeholders and recommend for any changes to resolve BAU (Business as usual) and issues
- To support the organization to increase the chances of winning a Bid by proving necessary analytics related to Business solutions and Company presentation/manuals, including key statistics
- Half-yearly Operational efficiency review with Operations Head & to advice on Technology roadmap & skills matrix to remain cost-effective & efficient while meeting current & future products & services requirements
- To improve the Product Quality, Delivery & Cost efficiency and to optimize the resources utilization to maximize clients and internal key stakeholders' satisfaction level
- Gap analysis on Business model & Business Processes to minimize the gap for a better linkage/connectivity
- To establish the formal system to review the processes & practices time to time & to advise the functions head to obsolete the outdated Processes/practices & inclusion of new suitable process/practices
- To participate in monthly Operations meeting with clients (Banking & Government entities) to understand & analyze their concerns & future products for internal planning & execution of relevant actions with stakeholders
- To drive continuous improvement in the organization by using Lean, Kaizen and Six Sigma Methodologies
- To monitor & ensure the business analysis tasks are being performed as per pre-defined and agreed timelines & resources
- Www.idemia.com
Quality Manager/Business Excellence (Bex) Manager
IDEMIA
01.2017 - 05.2018
- Company Overview: www.idemia.com
- After 2 years of working (Oct 2014 to Dec'2016), my high-class performance was recognized & I was assigned with advisory and organizational management responsibilities (besides other regular activities as Quality & Compliance Manager) as below:
- To advise Business Unit director, Functions Heads and Customers regarding efficiency, cost optimization and strategic organizational management issues
- To support various functions to develop the Short-term and Long-term strategy and plans(customer-centric) & KPIs using balanced scorecard methodology
- Recommendations on changes in the organization's systems & frameworks for the best use of resources & to meet current & future requirements of the business
- To participate in monthly Operations meeting with banking clients to understand & analyze their concerns & future products for internal planning & execution of relevant actions with stakeholders
- Half-yearly Operational efficiency review with Operations Head & to advice on Technology roadmap & skills matrix to remain cost-effective & efficient while meeting current & future products & services requirements
- Study & Evaluation of Organization's systems & frameworks, including Quality Management System, to meet internal and external compliance requirements
- To establish the formal system to review the processes & practices time to time & to advise the functions head to obsolete the outdated processes/practices & inclusion of new suitable process/practices
- Www.idemia.com
Quality Manager/Quality & Compliance Manager
IDEMIA
10.2014 - 12.2016
- Company Overview: www.idemia.com
- I was working in a Smart card (Plastic) manufacturing and personalization bureau (plastic and metal cards) at Dubai, UAE where mainly we were designing the card artwork, printing on PVC followed by coalition, hot stamping, milling, chip embedding and personalization of cards by encoding of Chip and magstripe encoding using Hi-Tech machines
- In addition, we were doing automatic and manual fulfillment also
- Our clients were top Banks in MEA region & global banks
- Partners were Schemes such as Visa, MasterCard Worldwide, American Express & Union CUP
- My key tasks and responsibilities were as below:
- To Design, Develop, Deploy, Direct and Control the Quality Management and Business Excellence Systems of Organization As per directives from QSCR Directors and Local Operations Director in line with IDEMIA Global Vision
- Responsible for Gap analysis of ISO 9001 (Quality Management System) and other Local and International / Third Party Audits' requirements through Internal Audits and Analysis & to take necessary actions with Process Owners to Fill the Gaps to ensure Success in Certification Audits
- Customer complaints/concerns management in Salesforce / CRM through Root Cause Analysis with process owners followed by generation of 8D Report (For Clients)
- Responsible for Customer satisfaction surveys data collection and analysis & appropriate action plan implementation to improve the weak Areas / Points of Concern
- Preparation of Manuals, SOPs / Flow Charts and recommend for any changes (New Change as to Men, Method, Machine or Material deployment or obsolete items Notification)
- Preparation of Site Monthly KPI Report/ Dashboard to share with Corporate Team in France
- Weekly & Monthly MRM Meetings with Local and corporate stakeholders
- To drive continuous improvement in the organization by using Lean, Kaizen and Six Sigma Methodologies
- To improve the Product Quality, Delivery & Cost efficiency and to optimize the resources utilization to maximize external clients and internal key stakeholders' satisfaction Level
- Www.idemia.com
Manager (Service Quality)
Network International
05.2011 - 06.2013
- Company Overview: www.network.ae; www.emiratesnbd.com
- I was responsible for the product and service Quality level of Bank's card personalization bureau, Cards transactions processing unit, Fraud motoring unit, Chargeback, Call center, Scheme settlement and client service and delivery units
- Some of my key tasks were as below:
- Strategy (Roadmap) development with key stakeholders (Assistant Vice President, Chief operating officer & Senior Managers) of Organization
- Quality Strategy (Roadmap) development with key stakeholders (Assistant Vice President, Chief operating officer & Senior Managers) of Organization
- Plans, organizes, directs, controls and coordinates the deployment of quality systems and certification processes within an organization in accordance of KPIs set by CEO of organization
- Design, preparation, improvement & circulation of Monthly MIS for Key stakeholders (Steering Committee)
- Management & Improvement in Quality system to ensure the Products & services fully comply with SLA Requirements
- Key Member of Quality Management Forum for Quality management related activities
- Involved in consultations and approvals relating to a broad range of quality and risk areas
- Complaint / issue investigation, Root cause Analysis & effective solutions deployment with process owners
- Facilitate and oversee the implementation of any relevant external certification
- Responsibility to publish Quarterly & annual Operations Bulletin (summarizing key statistics) for all key stakeholders (Top Management)
- Worked on Deployment of BSC (Balanced scorecard) across all line functions
- Mentoring six sigma projects as a Mentor [Coach-Black Belt]
- Quality / Six Sigma Training to Team leaders / Managers [in Multicultural environment of Emirates NBD- UAE]
- Www.network.ae; www.emiratesnbd.com
Sr. Engineer / Leader-Quality Assurance & Suppliers management
Samsung India Electronics Ltd
09.2005 - 07.2009
- Company Overview: www.samsung.com
- To support the Head of Quality for development of Quality Plan for Samsung India (Visual Display Products like LCD, LED TV)
- To Perform Various Quality audits at suppliers' ends like QPA (Quality process audit), QSA (Quality system audit) & ECO (Environmental) to ensure Samsung Main Manufacturing Lines Product Quality (Visual Display Products) Meeting the Global Standard of Samsung Electronics
- Responsible for Electrical Parts Suppliers Performance & Return Merchandize Authorization (RMA) related activities for VD Parts to minimize the Q-Cost
- Responsible for on Time clearance of incoming items in SAP-R/3-MM & QM Module by ensuring that all materials have been tested (Timely & as per Testing & Working standards)
- Daily / Weekly / Monthly Statistical analysis (7 QC Tools / Minitab) Reports to Management
- Record, investigate, Analyze and close all Corrective Action activities and Non-Conformance details To Certification / Audit authorities and relevant departments within the organization
- Responsible for New parts Approval (Initiated by R& D Department) I.e
- Approving authority from Quality
- Responsible for authenticity of various quality reports on daily/weekly basis to communicate the problem with HQ (Samsung-Korea) or with various international purchasing centers (IPCs) in various locations of ASIA & Europe
- Initiate and develop culture change in the organization
- Participate actively and promote the continuous improvement mind set at Suppliers end
- Done various Six Sigma Projects resulted Significant Savings
- Conducted various trainings (In-house & at suppliers' end) on Lean, Kaizen, Six Sigma & Total Quality Management (TQM)
- Www.samsung.com
Education
MBA - IT & Systems
EIU-European International University
Paris01.2020
PGDIM - Operations Management
Indira Gandhi
New Delhi01.2009
B. TECH - Electronics & Communication Engineering
UP Technical
Lucknow01.2004
Skills
- Business Excellence
- Operational efficiency
- Business Analytics
- Quality Processes
- Systems Audits
- QMS (ISO 9001)
- Continuous Improvements
- Cost Leadership
- Optimization
- Business Quality DNA Framework Deployment
- Strategy Formulation
- Balanced Scorecard
- KPIs
- Computer Applications Proficiency
- MS Office
- SPC XL
- Minitab
- Sigma XL
- Statistical Analysis applications
- SAP-R/3
- MM Module Applications
- QM Module Applications
- Excel
- Word
- Power Point
- Publisher
- Visio
- Outlook
- Qlik View
- MS Project
- Salesforce
Certification
- Business Ethics / CSR, Australia / IDEMIA, 2021
- Mindful Leadership, Australia / IDEMIA, 2019
- Business Communication, Australia / IDEMIA, 2019
- Young Executive Management Program, Dubai / Curtin University, 2019
- Quality Fundamentals in Digital Age, Dubai / ASQ, 2018
- Program Management, Paris (France) / IDEMIA, 2018
- Project Management / PMP, New Delhi / India (PMP-Training), 2018
- Quality & Business Excellence Summits & Workshops, Paris (France) / IDEMIA, 2015-2019
- Internal Auditor QMS (ISO 9001:2015), Dubai (UAE) / GIQM-USA, 2016
- Internal Auditor Health & Safety advisor (OHSAS 18001), Dubai(UAE) / GIQM-USA, 2015
- Insights-Banking & Card industry, Dubai (UAE) / IDEMIA, 2016
- Quality Management certification, Online / Alison (Ireland), 2016
- EMV (Banking cards Business) Migration, Kenya (Africa) / Barnes UK, 2015
- Six Sigma Black Belt, Dubai (UAE) / IQF, USA, 2013
- Six Sigma Green Belt, Dubai (UAE) / IQF, USA, 2013
- 7 Qualities of Highly effective people, Dubai (UAE) / NI, 2011
- Printing Colors (Formations/properties/media & visual effects), Dubai (UAE) / Mellow colors UK, 2010
- Six Sigma Green Belt, Noida (India) / Samsung Electronics, 2006
Keyemployers
- IDEMIA (UAE & Australia), www.idemia.com, 14000, Manufacturing Operations and Secure solutions & Financial Services, Smart Cards, Smart Solutions to Banks. Passports, ID Cards, Biometric terminals & Secure solutions, Quality / Business Excellence Manager, 10/01/14, Present
- Network International-An Emirates NBD Company, Dubai(UAE), www.network.ae, 7000, Financial Services, Payment Solutions, Service Quality Manager, 05/01/11, 06/30/13
- Samsung Electronics, Noida (India), www.samsung.com, 157700, Manufacturing, Consumer Electronics Products, Sr. Engineer Quality, 09/01/05, 07/31/09
Countriesvisited
- France
- Georgia
- Australia
- China
- Kenya
- South Africa
- Malaysia
- Thailand
- Kuwait
- India
- UAE
- Oman
Miscellaneousexperience
- GSP Electronics India Pvt. Ltd., Quality and Process Engineer, 07/2004~09/2005
- Cupola Plastic cards, Dubai (UAE), Quality Manager, 07/2009~05/2011
- Bhatia Brothers LLC, Dubai, Six Sigma specialist, 07/2013~02/2014
- Haier Appliances India Pvt. Ltd., Quality & Technical Manager, 07/2014~10/2014
Personal Information
- Passport Number: Z3354375(India)
- Date of Birth: 09/21/80
- Nationality: Indian
- Visa Status: Australia Permanent Residency Visa
Timeline
Quality Manager/Business Excellence (Bex) Manager
IDEMIA
05.2018 - 06.2019
Quality Manager/Business Excellence (Bex) Manager
IDEMIA
01.2017 - 05.2018
Quality / Business Excellence Manager
IDEMIA
10.2014 - Current
Quality Manager/Quality & Compliance Manager
IDEMIA
10.2014 - 12.2016
Manager (Service Quality)
Network International
05.2011 - 06.2013
Sr. Engineer / Leader-Quality Assurance & Suppliers management
Samsung India Electronics Ltd
09.2005 - 07.2009
MBA - IT & Systems
EIU-European International University
PGDIM - Operations Management
Indira Gandhi
B. TECH - Electronics & Communication Engineering
UP Technical
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