Deepak Pandey
St Albans,VIC
Summary
Multitasking professional focused on developing methodologies to transfer biological processes to manufacturing environment. Pursuing role to execute scientific projects in lab settings. Well-rounded professional with strong background researching various topics many years. Highly communicative and self-motivated. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
7 eleven
Melbourne, VIC
10.2024 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
Crew Coach
Hngry Jacks
St Albans, VIC
12.2023 - Current
- Mentored junior crew members in developing their skillsets while providing them with guidance on career development opportunities.
- Ensured safety protocols were followed at all times by monitoring staff behaviors and providing corrective actions when necessary.
- Supervised, evaluated or referred instructors to skill development classes.
Customer Service Representative
Coles Express
Melbourne, VIC
11.2023 - 07.2024
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
Community Pharmacist
Jan Kalyan pharmacy
Jhansi, Vic
08.2022 - 02.2023
- Evaluated product quality issues by assessing expiration dates for accuracy prior to filling prescriptions.
- Dispensed prescription medications accurately and provided counseling on proper usage, dosage, and potential side effects.
• Advised patients on over-the-counter (OTC) medications, supplements, and health products based on their needs.
• Managed and reviewed prescriptions to ensure compliance with legal and safety regulations.
• Educated customers on drug interactions, lifestyle modifications, and preventive healthcare.
• Assisted in stock management, including ordering, inventory control, and ensuring proper storage of medications.
• Maintained accurate records and documentation in line with pharmacy regulations.
• Collaborated with healthcare professionals to ensure optimal patient care
Student Intern
Aldoc Pharmaceuticals
Kota, India
12.2021 - 01.2022
- • Reviewing batch manufacturing and packaging records to ensure GMP compliance.
• Assisting in deviation reporting and corrective & preventive action (CAPA) documentation.
• Participating in internal audits and learning about regulatory audit preparedness.
• Monitoring environmental conditions in production areas and maintaining documentation.
• Supporting the Quality Control team in analytical testing and data review to ensure adherence to quality standards.
Education
Master of Science - Biotechnology
Swinburne University of Technology
Melbourne, VIC08-2025
Bachelor of Science - Pharmacy
Rajasthan University Health Sciences
Rajasthan , India06-2022
Skills
- Regulatory compliance
- Quality assurance
- Pharmaceutical sales
- Data analysis
- Inventory management
- GMP, GLP, GCP understanding
Bioinformatics Tools & Software:
- Expasy, GenBank, OligoAnalyzer (IDT), NebCutter, Augustus, GeneRunner, SIM4, SPLIGN, GSDS (Gene Structure Display Server), BioEdit, mFold, SPSS, Microsoft Excel, and GraphPad
- Quality assurance
- Computer skills
- Quality Control
- Effective communication
Certification
- autodocking
Affiliations
- state level soccer player
- siwmming
- reading
- chess
Accomplishments
- Research Project: Assessing Microbial Diversity and Antibiotic Resistance in Dog Park Soils
- Epidemiological Status and Therapeutic approaches against COVID-19 in India (World Journal of Pharmacological Research and Technology in May 2020
- Project on “A REVIEW ARTICLE ON HIGH PERFORMANCE LIQUID CHROMATOGRAPHY” (2022)
- Workshops:
1. International Conference on Emerging Trends and Artificial Intelligence in Pharmaceutical, Biomedical Science & Technology (2022) – Career Point University, Kota
2. National Conference MP-PRIDE 2019 – Focus on computational intelligence in pharmaceutical research, Bhopal
3. “Margdarshak” One-Day Workshop (2019) – Kota College of Pharmacy
4. Other Workshops & Academic Engagements
References
References available upon request.
Timeline
Customer Service Representative
7 eleven
10.2024 - Current
Crew Coach
Hngry Jacks
12.2023 - Current
Customer Service Representative
Coles Express
11.2023 - 07.2024
Community Pharmacist
Jan Kalyan pharmacy
08.2022 - 02.2023
Student Intern
Aldoc Pharmaceuticals
12.2021 - 01.2022
Master of Science - Biotechnology
Swinburne University of Technology
Bachelor of Science - Pharmacy
Rajasthan University Health Sciences
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