DEEPAK P NAIR
Surfers Paradise ,QLD
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks Australia
Surfers Paradise, QLD
08.2023 - Current
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
Shift Supervisor
Tata Starbucks Limited
Mumbai, India
06.2022 - 05.2023
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Assessed reports and adjusted workflows to realign with targets.
- Evaluated employee performance, delivering individualized feedback and praise.
Industrial Exposure Trainee
KTDC Mascot Hotel
Trivandrum, India
12.2020 - 03.2021
- Studied methods of coworkers, successfully learning kitchen and food service skills.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
Master of Marketing/ Master of International Tourism & Hospitality Management -
Griffith University
Gold Coast, QLD06.2025
Bachelor of Science - Hospitality And Hotel Administration
IHMCTAN
Mumbai, India06.2022
Skills
- Team Collaboration and Leadership
- Coordinating Daily Operations
- Inventory Assessment
- Work Planning and Prioritization
- Financial Management
- Complaint Resolution
Accomplishments
- Awarded BRAVO badge by District Manager for excellence in customer connection.
- Nominated for Partner of the month by District manager for commitment to work and implementation of mission and vision of the organization at workplace.
Certification
- Certified Barista Trainer.
- Completed Barista Training at Starbucks.
- Responsible Service of Alcohol (RSA) certification
References
References available upon request.
Timeline
Shift Supervisor
Starbucks Australia
08.2023 - Current
Shift Supervisor
Tata Starbucks Limited
06.2022 - 05.2023
Industrial Exposure Trainee
KTDC Mascot Hotel
12.2020 - 03.2021
Master of Marketing/ Master of International Tourism & Hospitality Management -
Griffith University
Bachelor of Science - Hospitality And Hotel Administration
IHMCTAN
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