Deepak Poudel
Hornsby,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chargrill Charlies
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Internship as a Moodle Support Officer
Canterbury Institute of Management
06.2023 - 09.2023
- Diagnosing and resolving issues within Moodle
- Guiding students, faculty, and staff through Moodle’s features
- Organizing, uploading, and maintaining course materials
- Configuring Moodle settings to meet institutional needs
- Ensuring precision in data entry and course setup
Documentation and Administrative Officer
Expert Education and Visa Services
09.2019 - 02.2022
- Processing, organizing, and verifying client documentation
- Guiding clients through application processes and providing support
- Handling scheduling, communication, and office management tasks
- Ensuring compliance with relevant laws and regulations
- Addressing client inquiries, resolving issues, and maintaining client satisfaction
Education
Master of Information Technology - Computer Networking
Central Queensland University
Sydney, NSW11.2023
BSc. Computer Science And Information Technology - Information Technology
Lumbini ICT Campus
Gaidakot, Nepal11.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Complaint Handling
- Microsoft office
- Documentation
- Administrative Support
- CRM software proficiency
Certification
- [Professional Year], [QIBA, Sydney] - [Jan 2024-Current]
Timeline
Internship as a Moodle Support Officer
Canterbury Institute of Management
06.2023 - 09.2023
Customer Service Representative
Chargrill Charlies
04.2022 - Current
Documentation and Administrative Officer
Expert Education and Visa Services
09.2019 - 02.2022
Master of Information Technology - Computer Networking
Central Queensland University
BSc. Computer Science And Information Technology - Information Technology
Lumbini ICT Campus
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