Summary
Overview
Work History
Education
Skills
Timeline
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DEEPAK SAINI

Summary

To obtain a position that will enable me to use my strong customer relationship skills, educational background, and ability to work well with people. I have experience in staff management and target driven sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Regional Manager

BBQ Galore
  • Lead and inspire your team to deliver the company's strategic and operational plans
  • Coach Store Managers and Team Members in sales techniques and conversion in a highly sales-focused environment
  • Maintain high store presentation standards and operational disciplines across each store
  • Deliver commercial performance through full P&L accountability for your group of stores
  • Create a supportive, positive, inclusive, and engaging team culture
  • Work collaboratively with other regional managers and the support office team to help provide our store team members with the support and resources to deliver a great customer experience
  • Managing 11 stores with direct Store Leader reports

Business Development & Operational Manager

United Petroleum
01.2019 - 01.2021
  • Develop and implement a strategic plan for growth of the network in conjunction with the Pie Face Project Manager NSW
  • Support in providing a safe and engaging working environment which complies with OH&S, food safety, industrial relations, employment agreement and certified training requirements
  • Proactively manage COGS through each restaurants ability to accurately forecast and control wastage
  • Proactively manage labour costs through restaurant ability to accurately forecast, use of impact data and labour management practices
  • Ensure new restaurants launch successfully by working with key stakeholders including the support office, meeting labour budgets and mystery shop targets
  • Support in providing a safe and engaging working environment which complies with OH&S, food safety, industrial relations, employment agreement and certified training requirements
  • Secure new sites that meet the agreed criteria
  • Ensure all legal and licensing arrangements are in place with prospective clients
  • Manage the relationship with the licensee to ensure standards are maintained and sales are maximised
  • Audit and coach the licensee to measure and maintain standards
  • Ensure brand integrity is always maintained
  • Effective communication on all levels including stakeholders (HO / State / regional) to ensure buy in from all parties
  • Promote brand awareness through both metro and regional spread
  • Consulting on site layouts
  • Execution of in store fit outs
  • Internal and external Branding
  • Food safety compliance and training
  • In-store training for food preparation and storage
  • In store promotions and local area marketing
  • Ensure pricing and terms with Pie Face are in accordance with company policies and procedures.

Area Manager

Crust Pizza
01.2016 - 12.2019
  • Management of up to 90 plus staff-led and motivated store teams to increase sales and ensure efficiency
  • Oversee the day-to-day operations of multiple restaurant locations
  • Lead by example, develop & coach store managers to deliver Crust Pizza's core values and culture
  • Work closely with the founders and help teams to drive sales growth and deliver results
  • Be active in planning and restaurant operations
  • Use and analyse business information and reports to develop opportunities to maximise volumes and revenue and inform business decisions
  • Train, develop and motivate Restaurant Leadership teams to be effective leaders with exceptional management skills utilising systems and processes as the subject matter expert
  • Ensure the right leaders are placed in the right restaurant at the right time to ensure a successful leadership team and commercial outcomes for new and existing restaurants
  • Develop annual restaurant plans across your territory setting clear goals and objectives aligned to business and revenue objectives
  • Support in providing a safe and engaging working environment which complies with OH&S, food safety, industrial relations, employment agreement and certified training requirements
  • Proactively manage COGS through each restaurants ability to accurately forecast and control wastage
  • Proactively manage labour costs through restaurant ability to accurately forecast, use of impact data and labour management practices
  • Ensure new restaurants launch successfully by working with key stakeholders including the support office, meeting labour budgets and mystery shop targets
  • Maintain critical standards of product quality, daily food safety and sanitation minimum.

Mystery Shopper

TMIC
02.2013 - 03.2015
  • Auditing Sydney Trains and Platforms & cafes
  • Provides a focus on and responsibility for ensuring all
  • Trains, cafes & Restaurants are operating at acceptable levels
  • Carry out a set number of audits to meet a quota
  • Attend briefings Regularly
  • Achieving daily targets and quotas within the assigned time
  • Data entry & analysis.

Restaurant/Training Manager

Nando's
11.2010 - 11.2012
  • Customer satisfaction Recruitment of staff (including advertising available positions
  • Through to interviewing stage, conducting appraisals
  • And performance reviews
  • Conducted all staff induction procedures
  • Report writing and responsible for forecasting volume of future
  • Sales to maximize profits
  • Processed all staff shifts and management of shift amendments
  • Ensured presentation of the restaurant was always at a
  • High standard
  • Managed store stock levels, made key decisions about stock volume and stock control
  • Assisted with marketing strategies, promotions, and point of sale material
  • Ensured that quality, customer service, health, and safety standards were met
  • Resolved any safety and security issues
  • Handling of any customer complaints to ensure.

Restaurant Manager

QSR
01.2009 - 10.2010
  • The hiring of all staff
  • Stocktaking and stock control
  • Preparation of all rosters
  • Ensuring food wastage was kept to a minimum
  • Employee appraisals, and performance reviews, Meeting proposed sales targets, handling of customer complaints, safety and security issues

Education

Diploma - Hospitality Travel & Tourism Management

Skills

  • Cost Management
  • Accounting Techniques
  • Sales and Marketing Strategy
  • Order Supplies
  • Communication
  • Customer Service
  • Operational Management
  • Sales Expertise

Timeline

Business Development & Operational Manager

United Petroleum
01.2019 - 01.2021

Area Manager

Crust Pizza
01.2016 - 12.2019

Mystery Shopper

TMIC
02.2013 - 03.2015

Restaurant/Training Manager

Nando's
11.2010 - 11.2012

Restaurant Manager

QSR
01.2009 - 10.2010

Regional Manager

BBQ Galore

Diploma - Hospitality Travel & Tourism Management

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DEEPAK SAINI