Deepak Sharma
Sydney,NSW
Summary
Dynamic Sales Manager and Customer Service Representative with extensive experience in handling customer relations and driving sales growth through strategic planning and effective team leadership. Proficient in vendor negotiations, salesforce management, and maintaining store operations. Adept at building long-lasting client relationships and ensuring customer satisfaction in high-stress environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Coles Express
04.2024 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Manager
Rani Sati Mobile
03.2021 - 01.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Education
BBA -
Galgotias University
UP, Uttar Pradesh, India07.2020
High School Diploma -
DAV College
Lalitpur, Nepal11.2017
Skills
- Relationship building
- Sales team training
- Goals and performance
- Sales planning
- Continuous improvements
- Customer Service
- Problem-solving abilities
- Active Listening
- Vendor Management
Timeline
Customer Service Representative
Coles Express
04.2024 - 07.2024
Sales Manager
Rani Sati Mobile
03.2021 - 01.2024
BBA -
Galgotias University
High School Diploma -
DAV College
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