DEEPAK SINGH
Schofields
Summary
A highly skilled and results-oriented Technical Sales Engineer with over 12+ years of experience in the industry. Specializing in Mechanical and Electrical products and practices. Possessing a Bachelor's degree in Mechanical & Automation Engineering. I have a demonstrated history of handling multiple projects and delivering a superior customer service while ensuring compliance with safety standards. My proficiency includes a robust understanding products like Low/high voltage Electric motors, fan motors, gearboxes/gearmotors, VSD's etc and systems. Recognized for my inventive problem-solving approach. I am seeking a challenging role within a collaborative team environment. My objective is to bring my extensive experience and technical skills to enhance performance and overall success while further advancing my professional capabilities.
Overview
15
15
years of professional experience
Work History
Technical Sales/Support Engineer
Hydreco Hydraulics By Daikin
04.2024 - Current
- Handle technical sales/support for Hydraulic parts and their accessories.
- Develop strong relationships with key clients, acting as the point of contact for technical matters.
- Handle and support projects from technical as well as commercial aspects.
- Assist in the creation and maintenance of an internal knowledge base, allowing for quick and easy access to essential information by all team members.
- Demonstrate exceptional problem-solving skills in resolving complex technical issues under tight deadlines while maintaining a professional demeanor at all times.
- Identify areas for improvement in existing products, collaborating with engineering teams to implement enhancements based on customer feedback.
- Increase customer satisfaction by providing timely and accurate technical support for product inquiries.
- Identify sales opportunities by assessing environment and devising and implementing winning strategy.
- Provide technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Review customer inquiries to understand project scope while managing internal delivery mechanisms.
Technical Sales Engineer
AEM Consolidated
01.2021 - 04.2024
- Handled sales and technical support for products like AC/DC electric motor (Mining/EX/EXD/EXNA hazardous rated), fan motors, pumps, VSD's, gearboxes/gearmotors and other various components
- Served to wide range of industries and Clients like Defence, mining, oil and gas, construction, railways, transportation, and food industries, among other industries
- Provided technical product support to customers through face to face and phone consultation to address their enquiry, issues and requests
- Experienced in managing projects from concept to completion, including planning, execution, and monitoring.
- Delivered detailed product demonstrations, highlighting unique features and benefits to prospective customers.
- Developed product use instructions for customers and educated on correct operations to prevent problems
- Followed up on quotes, negotiate prices and closed sales.
- Examined client's drawings, plans, and other documents to prepare a detailed technical proposal and offers.
- Recommended workable solutions for product issues and work with vendors to implement strategies.
- Maintained a database of technical documents such as drawings, certificates, datasheets, and technical quotes, among other things.
- Created a design concept sheet and provide support for product development activities.
Technical Representative
Royce Cross Group
02.2019 - 12.2020
- Handled sales and technical support for products like AC/DC electric motor (Mining/EX/EXD/EXNA hazardousrated), fan motors, pumps, VSD's, gearboxes/gearmotors and other various components
- Provided technical product support to customers through face to face and phone consultation
- Reviewed supplier drawings, datasheets, MDR and other documents to check product suitability and integrity
- Prepared & handled RFQ, RFI, quotations, orders, POD and deliveries
- Prepared accurate contracts based on estimated costs, delivery schedules, and unique customer needs
- Developed and delivered technical proposals to clients
- Reviewed client's drawings, plans and other documents in order to prepare detailed technical proposal
- Managed & updated customer database in the system with 100% accuracy
Business Development Asst. Manager
Yazaki Corporation
06.2014 - 10.2018
Senior Technical Engineer
Panasonic Corporation
01.2012 - 06.2014
Business Development Engineer
Samvardhana Motherson Group
09.2010 - 01.2012
Education
Bachelor's degree - Mechanical & Automation Engineering
Skills
- Strong Customer Service
- Strong product support
- Continual Improvement
- Analytical & Problem Solving
- Excellent Computer Skills
- Problem Solving
- Handle work Pressure
- Word, Excel, Power Point, Internet, Emails - Advanced level
- MS Project - Project Management Program
- SAP, ERP, Myob, CRM (Sales Workforce), Powerlink, Attache
Accomplishments
- Achieved and developed accurate business plan/proposal for correct business assumptions in terms of profitability and sustainability
- Maintained all technical reports, data sheets, drawings, management records, orders, bills and CRM updated with zero error.
- Secured businesses with continuous involvement in client's technical requirements and needs.
- Maintained high level of involvement with suppliers to get extended service support and timely information's.
- Successfully completed many projects with product customization and guided customers from design to development stages.
Timeline
Technical Sales/Support Engineer
Hydreco Hydraulics By Daikin
04.2024 - Current
Technical Sales Engineer
AEM Consolidated
01.2021 - 04.2024
Technical Representative
Royce Cross Group
02.2019 - 12.2020
Business Development Asst. Manager
Yazaki Corporation
06.2014 - 10.2018
Senior Technical Engineer
Panasonic Corporation
01.2012 - 06.2014
Business Development Engineer
Samvardhana Motherson Group
09.2010 - 01.2012
Bachelor's degree - Mechanical & Automation Engineering
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