DEEPAK VENUGOPAL
Hallett Cove,SA
Summary
Highly motivated and empathetic professional with excellent communication skills and a passion for delivering exceptional customer service. Experienced in sales and customer service roles, with a strong ability to handle complaints effectively. Demonstrates resilience and troubleshooting skills, providing tailored solutions within tight deadlines. Proven track record of achieving targets under pressure, while maintaining a focus on quality and budget constraints. Team player who thrives in collaborative environments, demonstrating strong analytical and communication skills. Quick to adapt to new situations and eager to contribute to team success, constantly seeking opportunities for professional growth. Approaches work with a positive attitude and a commitment to continuous learning.
Overview
14
14
years of professional experience
Work History
VISA DECISION MAKER
Department Of Home Affairs
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
CUSTOMER SERVICE SPECIALIST
TELSTRA
05.2023 - Current
- Have always engaged with customers with interest and empathy, communicating effectively to deliver high level of customer satisfaction
- Handled needs of all customers including customers in vulnerable circumstances including face-to face, email and phone enquiries
- Have always been flexible to meet the operating hours of the business as generated by customer demand, demonstrating ability to plan and operate efficiently & independently
- Have demonstrated commitment to on-the-job training and participation in activities to build & maintain customer service skills, system knowledge and product understanding
- Can effectively de-escalate customer complaints, working towards appropriate resolutions based on accurate interpretation of knowledge articles, policies and procedures
- Have always been comfortable working in a environment with set metrics to achieve the quality and meet the business needs
CUSTOMER CONNECT CONSULTANT
WESTPAC
03.2022 - 05.2023
- Inbound calls - handled general banking enquiries & provided tailored resolutions with exceptional customer service intent
- Understood customers situations and assisted with their loans, term deposits, credit card payments and closure issues
- Complaints handling, trouble shooting and assist with various digital platforms, including digital chats, emails and phones queries
- Have always met KPIs and expected targets set within the team to achieve the business outcome intended for a project
- Worked collaboratively with the team members and actively participated in group activities both in person and remotely using Zoom, Skype, Teams technology
CUSTOMER ASSIST CONSULTANT
RAMS
05.2021 - 02.2022
- Process customer requests and enquiries & complaint handling
- Understand the customers situations and assist with their repayment options
- Build rapport with customers & thereby help with a debt free mortgage solution
- Manage customer complaints and fulfil the requirements of the customers
- Empower them to use the digital services and offer support wherever required
SALES CONSULTANT
ORIGIN
02.2020 - 04.2021
- Processed customer requests and managed customer complaints with ease
- Have always made an effort to understand the customers need, build a rapport & thereby promote products and generate sales
- Used various computer based such as word processing, case management systems, working with Excel spreadsheets, communicating via Teams, Skype and Webex
- Commendable effort in achieving KPIs, working majority of the tenure from home (remotely) using Teams, skype and other internal applications (due to Covid)
SALES & SERVICE CONSULTANT
THE ADVERTISER (NEWS CORP)
01.2014 - 01.2020
- Processed customer complaints ,requests and payment enquiries
- Have provided need or benefit-based selling, thereby promoting products and generating sales
- Have always scored high on NPS target - measures Customer satisfaction
- Demonstrated commitment to support and coach new team members
- Have been a commendable team player assisting team leader with all required support
NIGHT AUDITOR
THE INTERCONTINENTAL ADELAIDE
01.2011 - 01.2014
- Managed the front desk, including check in /check out of guests
- Reconciliation of credit card, debit card and cash payments
- Supervised various service arms of the hotels – the Bar, Restaurant and Room Service
- Supported and supervised the ground staff as and when required
- Efficiently managed to handle unexpected Guest requirements - (250 guests due to a flight disruption)
- Efficiently delivered training across a broad range of areas, including use of OPERA
- Achieved consistent positive feedback from peers and team leaders
Education
Master of Accounting -
Central Queensland University
01.2004
Master of Marketing -
University of Canberra
01.2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Critical thinking
- Multitasking Abilities
Timeline
VISA DECISION MAKER
Department Of Home Affairs
05.2024 - Current
CUSTOMER SERVICE SPECIALIST
TELSTRA
05.2023 - Current
CUSTOMER CONNECT CONSULTANT
WESTPAC
03.2022 - 05.2023
CUSTOMER ASSIST CONSULTANT
RAMS
05.2021 - 02.2022
SALES CONSULTANT
ORIGIN
02.2020 - 04.2021
SALES & SERVICE CONSULTANT
THE ADVERTISER (NEWS CORP)
01.2014 - 01.2020
NIGHT AUDITOR
THE INTERCONTINENTAL ADELAIDE
01.2011 - 01.2014
Master of Marketing -
University of Canberra
Master of Accounting -
Central Queensland University
Similar Profiles
ALLEEN SISIMOGANE SEGAMIALLEEN SISIMOGANE SEGAMI
Administration Clerk at Department Of Home AffairsAdministration Clerk at Department Of Home Affairs
Patrick RemorozoPatrick Remorozo
Decision Maker at Department Of Home AffairsDecision Maker at Department Of Home Affairs
Mike BellworthMike Bellworth
Acting APS6 - Team Leader - Protection Assessment at Department of Home AffairsActing APS6 - Team Leader - Protection Assessment at Department of Home Affairs