Deepak Kumar Sunar
Store Team Member
Warrawong
Summary
Detail-oriented IT professional pursuing a master's degree in IT, currently employed as a Store Team Member in the online department at Woolworths. Seeking additional casual employment opportunities to further develop skills and gain diverse experience. Proven track record in customer service with excellent communication and problem-solving abilities. Experienced in fast-paced retail environments, particularly in online order fulfillment, with a commitment to enhancing customer experiences through positivity and professionalism. Demonstrates superior organizational skills, attention to detail, and efficiency in managing multiple tasks. Offers flexible availability including nights, weekends, and holidays, dedicated to contributing to customer satisfaction and operational efficiency in dynamic work settings.
Overview
5
5
years of professional experience
20
20
years of post-secondary education
Work History
Store Team Member
Woolworths Supermarket
03.2024 - Current
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Process online orders accurately and efficiently
- Pick and pack grocery items for customer orders
Application Developer
Zerone Technology PVT LTD
01.2022 - 11.2023
- Worked as part of a agile team to deliver software projects on time, demonstrating strong teamwork skills
- Communicated across remote teams to ensure coordination, showcasing effective communication skills
- Developed a travel website for a client, enabling online ticket booking, highlighting problem-solving abilities and attention to detail
- Delivered support training to help customers learn key features of applications.
- Applied emerging technologies to update and maintain site applicability.
Barista Intern
Himalayan Java Coffee
05.2023 - 06.2023
- Prepared and served coffee drinks to customers, maintaining a high level of customer service
- Managed stock of ingredients and supplies, demonstrating organizational skills
- Followed opening and closing procedures, ensuring the shop was ready for business
- Maintained cleanliness of equipment and overall sanitation of the shop, showing responsibility and attention to detail
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Assistant Teacher Intern
Snehalaya
06.2019 - 07.2019
- Assisted in developing and delivering lesson plans, demonstrating planning and organizational skills
- Provided tutoring and mentoring to students, improving their understanding of the material, showcasing communication and mentoring skills
- Organized educational events and activities, enhancing the learning environment, highlighting event planning skills
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Education
Bachelor of Science - Computer Science
Lovely Professional University
04.2001 - 07.2021
Master of IT - Information Technology
University of Wollongong
04.2001 - 2026
Skills
Customer Support
Team Leadership
Professional Demeanor
Team Player
Adaptive and Creative
Workplace Safety
Customer Engagement
Merchandise Display
POS System Operation
Store operations
Customer Assistance
Timeline
Store Team Member
Woolworths Supermarket
03.2024 - Current
Barista Intern
Himalayan Java Coffee
05.2023 - 06.2023
Application Developer
Zerone Technology PVT LTD
01.2022 - 11.2023
Assistant Teacher Intern
Snehalaya
06.2019 - 07.2019
Bachelor of Science - Computer Science
Lovely Professional University
04.2001 - 07.2021
Master of IT - Information Technology
University of Wollongong
04.2001 - 2026
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