Summary
Overview
Work History
Education
Skills
Accomplishments
skills summary
References
Strengths
Timeline
Generic

Deepak Raj Biradar

Melbourne,VIC

Summary

To secure an appropriate position, that will provide growth opportunities with effective utilization of current skills and experiences, also the opportunity to learn more in professional Atmosphere. My goal is to become a multi-skilled professional in the field of Retail energy Sector. By working in a variety of fields and industries, I have acquired a further understanding of theories and procedures used in several workforces at a more dynamic and personal level.

An effective communicator possessing excellent presentation & soft skills with logical and problem-solving abilities. Recognized for successfully meeting targets, proficiently formulating and implementing budgets, building high-performing teams and nurturing fruitful relationships with customers. Skilled and meticulous Retention Specialist with an exceptional record of strong customer service. Able to handle a wide variety of product telephone inquiries with top-notch courtesy and professionalism. Outstanding multitasked who thrives in a fast-paced high-pressure work environment. Thorough Customer Retention Specialist with 10 years of experience working in sales industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers.

Overview

17
17
years of professional experience

Work History

Retention Specialist

Origin Energy
12.2013 - Current
  • Extensive experience in sales retention and telemarketing
  • Superior grasp of customer needs and outbound retention strategies
  • High organization and interpersonal skills
  • Good written and oral communication skills
  • Retained consumer accounts through utilization of sales tools and techniques
  • Addressed consumer needs and outlined how continued membership will fulfill those needs
  • Adhered to previously approved script during calls
  • Provided superb customer service courteously and efficiently
  • Responded immediately and accurately to all billing dispute inquiries
  • Processed new service saved account and rescheduling orders
  • Explained new services and products to existing customers
  • Tabulated and reported on retention effort outcomes.
  • Increased customer retention rates by developing and implementing effective loyalty strategies.

Store Manager

Laurent Patisserie
01.2008 - 08.2013
  • Promote products and services to range of potential customers utilizing prominent communicational skills
  • Handle client complaints effectively and displayed ability to handle stressful situations
  • Demonstrate ability to prioritize tasks to meet business demands and client expectations
  • Display flexibility and willingness to work on short notices to attend business needs
  • Assist new customers by making product recommendations after assessing their needs
  • Establish solid and reliable networks within the Hospitality industry & related fields
  • Work to tight deadlines and ensure KPI’s are met
  • Reporting to the retail operations manager on a monthly basis
  • Delivering the highest level of customer service
  • Demonstrated the ability to motivate subordinates to achieve business outcomes
  • Demonstrated the ability to create a positive work environment that embraces diversity
  • Workforce planning duties to ensure the branch can meet its future staffing demands.

Retail Assistant

Laurent Patisserie
02.2007 - 01.2008
  • Establish relationships with work colleagues, management and Customers
  • Provide the highest level of customer service
  • Deliver on the job training for new employees
  • Produce incident reports & time sheets
  • Promote and up sell products in order to achieve business outcomes
  • Demonstrated the ability to work cooperatively within a team environment
  • Demonstrated a strong knowledge of OH&S regulations.

Education

Masters Degree in Information Technology - Information Technology

Swinburne University
Melbourne, VIC
02.2009

Bachelor’s Degree of Computers -

Jawaharlal Nehru University of Technology
India
05.2006

Skills

  • Documentation Skills
  • Data Review
  • Cross-Functional Communication
  • Customer Relations
  • Upselling and Cross-selling
  • Relationship Building
  • Product Knowledge
  • Conflict Resolution

Accomplishments

    Recognised as MVP of the year for outbound sales in 2017.


    Been one of the top performers in outbound sales team every year.

skills summary

Demonstrated ability to follow policies and procedures whilst performing within a Customer Services role. Demonstrated ability to provide I.T Services throughout my University Degree. Developed excellent communication & negotiation skills, whilst understanding the importance of these abilities for convincing customers. Ability to make decisions of a complex nature in a timely manner without hesitation. Extensive experience in customer service and business related fields gained whilst working in diverse roles including sales and Hospitality.

References

References available upon request.

Strengths


  • leadership
  • Strategic Thinking
  • Communication

Timeline

Retention Specialist

Origin Energy
12.2013 - Current

Store Manager

Laurent Patisserie
01.2008 - 08.2013

Retail Assistant

Laurent Patisserie
02.2007 - 01.2008

Masters Degree in Information Technology - Information Technology

Swinburne University

Bachelor’s Degree of Computers -

Jawaharlal Nehru University of Technology

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Deepak Raj Biradar