Experienced Management & hospitality professional prepared for management roles. Proven ability to optimize guest satisfaction, streamline operations, and enhance team productivity. Strong focus on team collaboration, adaptability, and achieving results. Skills include staff management, budget oversight, and strategic planning. Reliable and flexible with changing needs in fast-paced environment.
Hi, I’m
DEEPAK RAJ GULERIA
Coffs Harbour,NSW
Summary
Overview
6
years of professional experience
Work History
Best Western Hotel
Motel Manager
03.2023 - 10.2024
Job overview
- Directing and overseeing reservation, reception, room service and housekeeping activities
- Supervising security arrangements, and garden and property maintenance.
- Planning and supervising bar, restaurant, function and conference activities.
- Observing liquor, , and other laws and regulations.
- Assessing and reviewing customer satisfaction.
- Overseeing accounting and purchasing activities.
- Ensuring compliance with occupational health and safety regulations.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Reduced expenses with effective cost control measures in purchasing and payroll management.
- Analyzed financial reports to identify areas of opportunity for revenue growth or expense reduction while maintaining quality standards in all aspects of the motel operation.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Managed daily operations for a smooth-running residential building, ensuring a safe and comfortable living environment.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Central Apartment Hotels
General Manager
03.2022 - 04.2023
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed operations, maintenance and improvement of properties.
- Supervised a team of maintenance personnel, providing guidance on tasks prioritization and scheduling repairs accordingly.
- Maintained a strong understanding of local and federal regulations, ensuring the property remained in compliance at all times.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
MACKAY OCEANSIDE CENTRAL
Motel Manager
02.2022 - 04.2022
Job overview
- Directing and overseeing reservation, reception, room service and housekeeping activities
- Supervising security arrangements, and garden and property maintenance
- Planning and supervising bar, restaurant, function and conference activities
- Observing liquor, gaming, and other laws and regulations
- Assessing and reviewing customer satisfaction
- Overseeing accounting and purchasing activities
- Ensuring compliance with occupational health and safety regulations
- Planned and executed marketing activities to improve property brand and increase revenue.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
ROCKHAMPTON SERVICED APARTMENTS
Motel Manager
01.2022 - 03.2022
Job overview
- Directing and overseeing reservation, reception, room service and housekeeping activities
- Supervising security arrangements, and garden and property maintenance
- Planning and supervising bar, restaurant, function and conference activities
- Observing liquor, gaming, and other laws and regulations
- Assessing and reviewing customer satisfaction
- Overseeing accounting and purchasing activities
- Ensuring compliance with occupational health and safety regulations.
Best Western Marco Polo Mackay
Residential Manager
01.2022 - 03.2022
Job overview
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Directing and overseeing reservation, reception, room service and housekeeping activities.
- Supervising security arrangements, and garden and property maintenance.
- Planning and supervising bar, restaurant, function and conference activities.
- Assessing and reviewing customer satisfaction.
- Overseeing accounting and purchasing activities.
- Ensuring compliance with occupational health and safety regulations.
- May provide guests with local tourism information, and arrange tours and transportation.
FITZROY MOTOR INN
Motel Manager
03.2019 - 01.2022
Job overview
- Directing and overseeing reservation, reception, room service and housekeeping activities
- Supervising security arrangements, and garden and property maintenance
- Planning and supervising bar, restaurant, function and conference activities
- Observing liquor, gaming, and other laws and regulations
- Assessing and reviewing customer satisfaction
- Overseeing accounting and purchasing activities
- Ensuring compliance with occupational health and safety regulations
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
Education
Griffith UniversityQLD
BACHELOR OF PRFESSIONAL ACCOUNTING from PROFESSIONAL ACCOUNTING
09-2016
University Overview
Holmesglen Institute of TAFEMelbourne, VIC
Bachelor of Business Administration And Management from BUSINESS
07-2013
University Overview
HOLMES INSTITUTEBRISBANE
CERTIFICATE IV IN HOSPITALITY MANAGEMENT from COMMERCIAL COOKERY
07-2012
University Overview
HOLMES INSTITUTEBRISBANE
DIPLOMA OF HOSPITALITY MANAGEMENT from Tourism And Hotel Management
02-2012
University Overview
Skills
- AP and AR management
- Audits
- Bookkeeping
- Invoicing
- Bank account reconciliations
- Payroll
- Forecasting
- Microsoft Excel
- Staff training/development
- Leadership and team building
- Guest services management
- Strategic planning and analysis
- Housekeeping supervision
- Reservation Management
- MYOB Expertise
- Xero Knowledge
- Accounting and bookkeeping
- Expert in PMS-Update 247, guest point, RMS, stayntouch, protel, cloudbeds
Timeline
Motel Manager
Best Western Hotel
03.2023 - 10.2024
General Manager
Central Apartment Hotels
03.2022 - 04.2023
Motel Manager
MACKAY OCEANSIDE CENTRAL
02.2022 - 04.2022
Motel Manager
ROCKHAMPTON SERVICED APARTMENTS
01.2022 - 03.2022
Residential Manager
Best Western Marco Polo Mackay
01.2022 - 03.2022
Motel Manager
FITZROY MOTOR INN
03.2019 - 01.2022
Griffith University
BACHELOR OF PRFESSIONAL ACCOUNTING from PROFESSIONAL ACCOUNTING
Holmesglen Institute of TAFE
Bachelor of Business Administration And Management from BUSINESS
HOLMES INSTITUTE
CERTIFICATE IV IN HOSPITALITY MANAGEMENT from COMMERCIAL COOKERY
HOLMES INSTITUTE
DIPLOMA OF HOSPITALITY MANAGEMENT from Tourism And Hotel Management
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