Deepali Pawar
Sydney
Summary
Highly motivated, enthusiastic and passionate employee with desire to take new challenges and weakness to learn new concepts of studies, technologies and responsibilities. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Offering proactive approach and keen interest in learning and developing within dynamic environment. Brings foundational understanding of organizational tasks and excels in time management and communication. Ready to use and develop analytical skills and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Solution Coordinator
Controlworks NSW Pty Ltd
04.2024 - Current
- Foster strong customer relationships by maintaining a high level of customer focus and providing exceptional communication.
- Act as the primary point of contact for customers, managing all maintenance and breakdown requests from initiation to completion.
- Drive key performance metrics to exceed customer expectations and enhance service delivery.
- Efficiently manage the Service Department’s work schedule to ensure operational excellence.
- Coordinate and monitor service call requests, ensuring prompt and effective resolutions.
- Perform various administrative tasks, demonstrating flexibility and attention to detail.
Customer Service Executive
Laverne Capital Pty Ltd
11.2023 - Current
- Provide and describe company’s insurance and investments products, services and policies to customers upon enquiry and answered questions via phone, email or online chat
- Strong understanding of the General Insurance business pack, and preparing quotes in CBN (Community Broker Network) for different types of policies
- Assisting clients with renewals, payments and end to end process in setting up for General and Life Insurance
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Managed high volume customer queries for investments and ensuring all of them with solutions
Client Relationship Manager
Yes Securities India Limited
12.2020 - 02.2023
- Use excellent verbal skills to engage customers in conversation and affective determine needs and requirements
- Conducted regular meetings with clients to discuss their needs, objectives and service requirements
- Research in industry trends and competitive offerings to identified potential areas of improvement in service offered
- Manage client relationships through proactive communication via email, phone calls or face-to-face meetings
- Developed training programs for staff members assigned to serve customer needs
Education
Doctor of Philosophy - Banking And Finance
University of Pune
Master Of Business Administration - Finance and International Business
Bharati Vidyapeeth Deemed to Be University
07.2021
Post Graduate Diploma - Banking And Finance
University of Pune
07.2019
Bachelor Of Business Admin. - Finance
University of Pune
07.2018
Skills
- MS Office
- Sales
- Managing Client Relations
- Customer Service
- Staff training and motivation
- Teamwork and Collaboration
- Research and Analysis
- Problem Solving ability and Multitasking
- Business Development
- Investments
- Insurance
- Communication
Certification
- Certified program in investment banking operations by Bombay Stock Exchange.
- Certified equity and derivative dealer from NISM.
WORK RIGHTS
I hold Temporary Graduate Visa (485) valid till December2025 which allows me to work full time.
Timeline
Support Solution Coordinator
Controlworks NSW Pty Ltd
04.2024 - Current
Customer Service Executive
Laverne Capital Pty Ltd
11.2023 - Current
Client Relationship Manager
Yes Securities India Limited
12.2020 - 02.2023
Master Of Business Administration - Finance and International Business
Bharati Vidyapeeth Deemed to Be University
Post Graduate Diploma - Banking And Finance
University of Pune
Bachelor Of Business Admin. - Finance
University of Pune
Doctor of Philosophy - Banking And Finance
University of Pune
Similar Profiles
RENIER LAANRENIER LAAN
Program Manager at Intereach Pty Ltd for Victoria and NSWProgram Manager at Intereach Pty Ltd for Victoria and NSW
Esther HaralambisEsther Haralambis
Administration Assistant at APM Plumbing NSW PTY LTDAdministration Assistant at APM Plumbing NSW PTY LTD
Cinthya Lizeth Ibanez ZaldivarCinthya Lizeth Ibanez Zaldivar
Intermediate/Senior Accountant at Hayes Knight (NSW) Pty LtdIntermediate/Senior Accountant at Hayes Knight (NSW) Pty Ltd
Hassam Ul HaqueHassam Ul Haque
Senior Product Specialist - DataTap at AdveritySenior Product Specialist - DataTap at Adverity
Jennah SymsJennah Syms
Personal Trainer at AscendoPersonal Trainer at Ascendo