Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Projects
Affiliations
Volunteer Experience
Languages
References
Timeline
Generic

Deepan Shrestha

Granville,NSW

Summary

A Master of Information Technology graduate with specialization in Management, seeking a position in the Information Technology field to apply my skills in strategic planning, team leadership, and project execution. With a passion for leveraging technology to drive organizational success, I am a motivated, dedicated and a social person with good communication skills, genuinely interested in creating a difference at work by means of finishing my responsibilities with professionalism and passion. Able to bring my enhanced ability in multitasking and problem solving to provide effective and efficient solutions for technical matters and use initiative confidently to overcome challenging situations. Eager to learn and increase my abilities via gaining exposure to new and challenging tasks. Hoping to dedicate myself to a position in which I can achieve these objectives while simultaneously meeting the needs of the organization.

Overview

7
7
years of professional experience

Work History

Bartender

One Third Bowling Bar
07.2023 - Current
  • Receive customer orders, enhance revenue through upselling and suggestive selling techniques, and accurately process them using Point of Sale system
  • Follow to daily and weekly routines and methods to ensure consistently high standard in presentation, cleanliness, service quality, product excellence, and safety
  • Fulfill standard food and beverage service responsibilities
  • Accepting and informing relevant staff about food and beverage requests
  • Following communication procedures, guidelines, and company policies
  • Handling customer complaints, provide appropriate solutions and alternatives within time limits
  • Identifying and accessing customer needs to achieve satisfaction
  • Meticulously handle POS system transactions including credit, cash, exchanges and returns to ensure seamless and accurate cash flow

Supervisor

Bondi Pizza
07.2019 - 01.2023
  • Receive customer orders, enhance revenue through upselling and suggestive selling techniques, and accurately process them using Point of Sale system
  • Follow to daily and weekly routines and methods to ensure consistently high standard in presentation, cleanliness, service quality, product excellence, and safety
  • Fulfill standard food and beverage service responsibilities, including delivering meals and drinks to tables
  • Accepting and informing relevant staff about food and beverage requests
  • Following communication procedures, guidelines, and company policies
  • Handling customer complaints, provide appropriate solutions and alternatives within time limits
  • Identifying and accessing customer needs to achieve satisfaction
  • Meticulously handle POS system transactions including credit, cash, exchanges and returns to ensure seamless and accurate cash flow

Customer Service Representative

Zouki Café
06.2019 - 07.2019
  • Welcomed and greeted customers in friendly and polite manner as they entered cafe, creating welcoming atmosphere
  • Provided attentive and personalized customer service, addressing inquiries about menu, daily specials, and dietary preferences
  • Effectively operated Point of Sale (POS) system to accurately process customer orders, ensuring order accuracy and efficient transactions
  • Demonstrated proficiency in upselling and suggestive selling techniques, resulting in significant increase in average order value
  • Collaborated with kitchen staff to coordinate order delivery, ensuring timely and accurate service to customers
  • Managed multiple customer orders simultaneously during peak hours, demonstrating strong multitasking abilities

Volunteer

Sai Youth
02.2017 - 02.2019
  • Mentored new volunteers, fostering supportive and inclusive team environment.
  • Managed cases clients receiving social or community service support.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited broader community at large.

IT Support

Falcon Tech
09.2018 - 01.2019
  • Monitors and upholds corporation's computer systems, undertakes hardware and software program installations and configurations and also resolves technical issues as they occur
  • Supported IT team in troubleshooting technical issues, ensuring minimal disruption to operations
  • Participated in meetings with clients to gather requirements and provide technical recommendations
  • Collaborated with cross-functional teams to implement system upgrades and enhancements

Digital Marketing

Alfa Beta Institute
02.2018 - 05.2018
  • To develop strong and innovative strategies to promote business brand, products, and services for variety of local and national clients
  • Responded to customer queries via telephone and email, and re-directing calls as required
  • Data entry and generated reports on internal and external information
  • Installed and configured computer hardware, software, systems and networks
  • Troubleshooted, diagnosed, and resolved technical hardware and software issues
  • Redirected unresolved issues to next level of support personnel
  • Worked closely with supervisor on implementing front-end designs of company’s website using HTML5, CSS3, JavaScript, WordPress and communication tools
  • Delivered low-fidelity and high-fidelity prototypes of company’s website

Education

The ACS Professional Year Program – ICT -

QIBA, Sydney Campus
Sydney, NSW
02.2024

Master of Information Technology (specialisation in Management) -

Macquarie University, Sydney NSW
Sydney, NSW
08.2022

Bachelor of Computing (Hons) -

The British College, Nepal
Kathmandu
04.2018

Skills

    Programming Languages : C, PHP, HTML, JAVA, JAVASCRIPT, CSS
    Operating Systems: Windows OS, Mac OS, Microsoft Windows (Word, Excel, PowerPoint, Project, Outlook)
    System Services: Apache (HTTP)
    Databases: MySQL, SQL, Oracle, PHPMyAdmin
    Frameworks: Bootstrap, jQuery, NET
    Testing: Software Testing, Application Testing
    Applications: Visual Studio, Adobe Photoshop, Dreamweaver, WordPress, Sublime Text, GitHub, Illustrator

Additional Information

  • Developed effective communication abilities through regular face-to-face interactions with clients and customers in the hospitality industry
  • Skilled in multitasking and adept at prioritizing tasks with outstanding organizational abilities
  • Proficient in creating and adhering to strict schedules and checklists to ensure deadlines are consistently met, thereby enhancing efficiency and productivity
  • Demonstrated capacity to work effectively within a team and actively contribute to tasks aimed at achieving organizational goals
  • Successfully leveraged this ability to further develop leadership skills
  • Cultivated robust interpersonal skills through extensive experience in customer service roles
  • Proficient in written communication and administrative skills
  • Proficient in Microsoft Word, Excel & PowerPoint, Social Media & Website design


Projects

Just War and Military Robots Authority:

Objective: To research a detailed literature review in understanding the casual relationship between military robots and Intelligence Surveillance and Reconnaissance (ISR)

Tools: MS Word, MS PowerPoint, Google Workspace

Duties: In this individual research project, conducted in-depth research into the application of IT solutions within military and law enforcement agencies. Analysed existing technologies and identified areas for improvement to enhance efficiency and security. Collaborated with a multidisciplinary team to develop innovative proposals for technology integration. Presented research findings to faculty and peers, showcasing critical thinking and communication skills.


 Smart Travel Package Recommendation System

Objective: To create a customer friendly online website for travelling 

Tools: HTML, PHP, JavaScript, Bootstrap, CSS, Sublime Text 3, Xampp Server, QSEE Superlite

Duties: In this individual project, my duties involved writing the coding and script for the website. I built a website to market travel packages, carefully designed a webpage and customer interaction throughout the website. Utilised Bootstrap through the Conquer Template for layouts. An element of responsiveness was added using CSS. Moreover, I created a convenient online platform for the customers to find good packages according to their travel destination according to their budget plan with great facilities and enabling them to get related news updates.

Affiliations

Australian Computer Society (ACS) - Member ID: 4380502

Volunteer Experience

  • Sai Youth Narayangarh : Volunteer
  • West United Football Club: Team Member
  • Kode Sydney Event: Volunteer and Promoter

Languages

English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional

References

Available Upon Request

Timeline

Bartender

One Third Bowling Bar
07.2023 - Current

Supervisor

Bondi Pizza
07.2019 - 01.2023

Customer Service Representative

Zouki Café
06.2019 - 07.2019

IT Support

Falcon Tech
09.2018 - 01.2019

Digital Marketing

Alfa Beta Institute
02.2018 - 05.2018

Volunteer

Sai Youth
02.2017 - 02.2019

The ACS Professional Year Program – ICT -

QIBA, Sydney Campus

Master of Information Technology (specialisation in Management) -

Macquarie University, Sydney NSW

Bachelor of Computing (Hons) -

The British College, Nepal
Deepan Shrestha