Deepankur Shoor
Brisbane,QLD
Summary
A dedicated and adaptable IT student pursuing a Bachelor of IT (Networking and Cybersecurity) with hands-on experience in customer service, technical support, and system troubleshooting. Passionate about networking, cybersecurity, and providing innovative solutions. Eager to apply my knowledge in real-world scenarios and continue to grow professionally.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
GR Phones
Adelaide, SA
03.2024 - 06.2024
- Managed customer inquiries and resolved technical issues related to mobile devices
- Up-sold phone accessories, protection plans, and extended warranties
- Delivered exceptional customer service, maintaining high satisfaction levels and resolving concerns promptly
- Collaborated with the team to improve store processes, reducing wait times and enhancing efficiency
Repair Desk Associate
ZipZap Computer
Amritsar, India
06.2023 - 01.2024
- Assisted in laptop and desktop repairs, ensuring clear communication with customers about procedures and costs
- Conducted troubleshooting and repairs on hardware and software issues
- Maintained accurate records of repairs and sales, ensuring all tasks were completed within deadlines
Education
Diploma in Computer Science And Engineering -
Thapar Polytechnic College
Patiala05-2023
Bachelor of IT (Networking And Cybersecurity) - Information Technology
University of Southern Queensland
Springfield, QLDSkills
- Programming Languages: Python, HTML, CSS, JavaScript
- Effective Troubleshooting Techniques
- Effective Multitasking
- Upselling Expertise
- Effective Time Allocation
- Service desk support
Accomplishments
- WRO 2018 Open Category (India) First Place
Timeline
Front Desk Associate
GR Phones
03.2024 - 06.2024
Repair Desk Associate
ZipZap Computer
06.2023 - 01.2024
Diploma in Computer Science And Engineering -
Thapar Polytechnic College
Bachelor of IT (Networking And Cybersecurity) - Information Technology
University of Southern Queensland
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