Deepan Preet
Point Cook,Victoria
Summary
Dedicated and meticulous Customer Care Support and Administrator with years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within. Industrious business administrator with several years of business expertise. Focused and flexible with aptitude for developing solutions to meet business needs and facilitate corporate objectives. Proven history of streamlining processes for increased productivity.
Overview
12
12
years of professional experience
Work History
Unpaid Super Officer
Industry Fund Services
Melbourne, Victoria
09.2023 - 12.2023
- Collaborated with team members to meet or exceed collection goals.
- Developed strong relationships with customers by providing excellent customer service.
- Assessed customer financial information to determine the best payment plan for delinquent accounts.
- Identified and contacted customers with past due balances via phone, email, and mail.
- Followed up on all outstanding account balances as needed.
- Adhered to all applicable laws and regulations related to collections activities.
Travel Claims Consultant
Allianz Partners- Brisbane
Brisbane
03.2023 - 07.2023
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle
- Handled and created overseas emergency medical cases.
Business Administrator
Department of Internal Affairs – Wellington
Wellington
08.2022 - 09.2022
- Communicate with department regularly to handle problems, identify new opportunities, and build trust and transparency
- Access and preparing employee performance report before sending it to manager
- Scheduling team meetings
- Meeting minute management and distribution
- Executive admin support for the Leadership team.
COMMUNITY ADMINISTRATOR
ABI Rehabilitation – Wellington
Wellington
03.2022 - 08.2022
- Assist with prior approvals where required by funders ahead of services being provided
- Booking client appointments for clinical staff, follow up client records from other providers
- Tracking hours utilization against contracts per client and provide to clinicians on request
- Checking clinicians billing before sending it to ACC
- Assist with internal quality audits as requested by manager
- Reception duties, purchase order generation, petty cash management and ordering stationery
- To actively participate, develop and implement identified quality initiatives that have been approved.
Specialist Administrator
Bowen Hospital - Wellington
Wellington
09.2021 - 03.2022
- Reception for patients and greeting each patient pleasantly
- Organizing patient care by coordinating call routing, scheduling appointments and fulfilling service requests
- Invoicing, receipting, and monitoring patient accounts – daily during clinics and following up with customers accounts to resolve unpaid or past due accounts
- Prepare End of Day reports for each doctor along with the corresponding eftpos receipts
- Communicates clinic schedule on daily basis to specialists
- Ensures patient records are kept in an organized manner as per individual doctor’s requirements
- Improved office organization by developing filing system and customer database protocols.
Debt Management & Live Events Coordinator
Brand Developers - Auckland
Auckland
06.2020 - 07.2021
- Credit management & validating fraudulent accounts
- Effectively handled chargeback transactions to reduce business loss amount
- Responded to more than 70 telephone calls and emails each day
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions and time extensions and negotiated payment plans with customers to ensure timely repayment of debt.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner while upholding company standards.
- After sales and customer support for Live Events shows
- Contacted customers and explained debt management to encourage timely debt payments.
- Received payment and posted to appropriate customer accounts.
Customer Management Support
Brand Developers LTD - Auckland
Auckland
09.2018 - 05.2020
- Provided customer service and issue resolution to increase QA satisfaction levels
- Handling customer escalations while maintaining the quality to ensure long term relationship with customers
- Conducting refresher trainings for onsite and offshore business partner
- Interacting with external customer, other departments and transport companies through inbound and outbound to achieve the desired outcome
- Achieved top satisfaction and retention rankings on consistent basis
- Call Centre end of day reporting and analyzed reports on improvements to improving efficiency
- To achieve set goals in variety of KPI's relevant to this role
- National Disability Insurance Scheme (NDIS) approved.
Sales Consultant
Brand Developers LTD - Auckland
Auckland
12.2016 - 08.2018
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Achieved repeat business and regularly met or exceeded established sales goals by implementing strategic closing techniques
- Regularly met or exceeded established sales goals by implementing strategic closing techniques
- Supported new sales representatives.
Administrative Assistant & Educational Counselor
IMS Learning Resources - India
India
02.2013 - 11.2015
- Counseled students about career planning and admissions in top business schools
- Presented students with information and resources to promote progress and empowered students to take responsibility for academic success
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Tracked and submitted employee timesheets to prepare for payroll processing
- Served as student mentor and counselor for students when academic problems and personal adjustment issues arose.
Management Trainee
Shiva Texfabs Ltd - India
India
01.2012 - 01.2013
- Assisted with administrative tasks to better understand industry processes
- Entrusted with opening the office daily and handling confidential material
- Communicated status of assigned responsibilities to management
- Shadowed managers to gain understanding of organizational expectations and management techniques
- Assisted with projects and responsibilities to foster relationships with internal departments.
Education
Master of Business Administration -
Punjab Technical University
Bachelor of Business Administration -
Punjab University
Skills
SharePoint
Effective Communication
Training manuals and processes
Microsoft Office
Electronic Records Management
Customer Relationship Building
Judgement and Decision-Making
Report Generation Office
Administration Travel administration
Calendars management
Team Collaboration
Office inventory management
Report Preparation
Employee Records Management
Event Planning
Decision-Making
References
Reference On request
Timeline
Unpaid Super Officer
Industry Fund Services
09.2023 - 12.2023
Travel Claims Consultant
Allianz Partners- Brisbane
03.2023 - 07.2023
Business Administrator
Department of Internal Affairs – Wellington
08.2022 - 09.2022
COMMUNITY ADMINISTRATOR
ABI Rehabilitation – Wellington
03.2022 - 08.2022
Specialist Administrator
Bowen Hospital - Wellington
09.2021 - 03.2022
Debt Management & Live Events Coordinator
Brand Developers - Auckland
06.2020 - 07.2021
Customer Management Support
Brand Developers LTD - Auckland
09.2018 - 05.2020
Sales Consultant
Brand Developers LTD - Auckland
12.2016 - 08.2018
Administrative Assistant & Educational Counselor
IMS Learning Resources - India
02.2013 - 11.2015
Management Trainee
Shiva Texfabs Ltd - India
01.2012 - 01.2013
Master of Business Administration -
Punjab Technical University
Bachelor of Business Administration -
Punjab University
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