Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Deepanshu Kulmethi

Sydney

Summary

Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.


Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

MacDonalds
04.2025 - Current
  • Delivered exceptional customer service by accurately taking and processing orders.
  • Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
  • Collaborated with team members to ensure timely preparation and delivery of food items.
  • Assisted in training new crew members on operational procedures and best practices.
  • Maintained stock levels and organized inventory for smooth daily operations.
  • Executed cash register transactions accurately, ensuring balanced drawers at shift's end.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Technical Support Agent

HotelKey India Pvt Ltd
08.2024 - 02.2025
  • Collaborated with colleagues in different departments to resolve customer inquiries.
  • Trained junior team members on best practices for providing technical assistance.
  • Created and maintained technical documentation.
  • Resolved technical issues for hotel management software, ensuring seamless operation.
  • Provided exceptional customer support via phone and email to enhance user satisfaction.
  • Assisted in software updates and installations, minimizing downtime for clients.
  • Trained new team members on technical support protocols and best practices.
  • Monitored ticketing system for timely resolution of client inquiries and issues.
  • Conducted follow-ups with clients post-resolution to ensure continued satisfaction.

Customer Service Executive

Hexaware Technologies Ltd
04.2023 - 07.2024
  • Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.
  • Utilized problem-solving skills to identify customer needs and provided tailored solutions.
  • Answered questions and educated customers regarding products and services.
  • Resolved customer inquiries through various communication channels, ensuring timely and effective support.
  • Supported management in implementing customer satisfaction initiatives, fostering a positive service environment.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

Education

Bachelor of Business Administration - Marketing

Hislop College
Nagpur, Maharashtra
01-2023

High School Diploma -

Hislop College
India
01-2020

Skills

  • Customer service
  • Self-discipline
  • Crew leadership
  • Problem-solving
  • Attention to detail
  • Active listening
  • Decision-making
  • Technical support
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Cleaning

Certification

  • Licensed : RSA ( Expiry: 31/03/2030 )

Languages

Hindi
Full Professional
English
Full Professional

Timeline

Crew Member

MacDonalds
04.2025 - Current

Technical Support Agent

HotelKey India Pvt Ltd
08.2024 - 02.2025

Customer Service Executive

Hexaware Technologies Ltd
04.2023 - 07.2024

Bachelor of Business Administration - Marketing

Hislop College

High School Diploma -

Hislop College

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Deepanshu Kulmethi