Summary
Overview
Work History
Education
Skills
Projects
Hobbies
Languages
Timeline
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Deepanshu Sharma

WESTMEAD,NSW

Summary

Highly passionate and enthusiast technical support representative with over two years of experience in handling all types of requests, queries and issues over emails/calls and creating & providing tickets to users and resolving them in given SLA's.

Overview

5
5
years of professional experience

Work History

IT Service Desk Analyst

Bureau Veritas
10.2021 - 10.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Documented support interactions for future reference.
  • Translated complex technical issues into digestible language for non-technical users.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Installed and configured operating systems and applications.
  • Configured and tested new software and hardware.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Configured hardware and granted system permissions to new employees.

IT Administrator

Nirmal Singh & Sons
08.2017 - 07.2019
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
  • Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
  • Assessed business requirements to forecast annual budgetary operational costs.

Education

Bachelor of Information Technology - IT

GNDEC
04.2017

Skills

  • Complaint Resolution
  • TCP/IP
  • Customer Service Expertise
  • Desktop Support
  • Support Ticket System Management
  • Friendly and Patient
  • Technical Issues Analysis
  • Configuring Devices

Projects

Projects in Academics:-

  • Developed VPN
  • Music website-Implemented with HTML, Javascript, CSS, PHP, Bootstrap

Hobbies

Reading Novels

Listening to technology podcasts

Watching Documentry movies

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

IT Service Desk Analyst

Bureau Veritas
10.2021 - 10.2022

IT Administrator

Nirmal Singh & Sons
08.2017 - 07.2019

Bachelor of Information Technology - IT

GNDEC

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