Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deepanshu Tehlan

Epping,NSW

Summary

Experienced professional with a diverse background in customer service, operations management, and sales representation. Proven track record of delivering exceptional customer satisfaction by resolving issues promptly and efficiently. Skilled in understanding and following oral and written directions, prioritizing tasks, and organizing workflows to meet service goals. Demonstrated ability to work effectively with diverse teams to accomplish objectives and address customer needs. Experienced in tracking orders, providing accurate product information, and building sustainable customer relationships through open communication. Proficient in implementing operational procedures to ensure quality standards, monitor efficiency, and enhance customer experience. Strong leadership abilities with a focus on strategic planning, cost analysis, and continuous improvement initiatives. Recognized for effectively managing staffing needs, conducting training programs, and resolving customer complaints to maintain optimal satisfaction levels.

Overview

2
2
years of professional experience

Work History

Customer Service

Pepper Pizza
Willibougy, NSW
09.2023 - 11.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Customer Service Sales Representative

Deepanshu Tehlan
Epping, NSW
11.2023 - 03.2024
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • I was working with woolworth as trolley pucher.
  • Provided accurate information about products and services.
  • Resolved customer service issues in a timely manner.
  • Built sustainable relationships with customers through open communication.
  • Followed up on customer inquiries not immediately resolved.
  • Suggested additional products or services that may benefit the customer's needs.
  • Recognized potential areas needing improvement in the customer service process.
  • Developed strategies for improving the customer experience.

Operations Manager

Vikas Emark Infrastructure Pvt Ltd
New Delhi, New Delhi
06.2022 - 07.2023
  • Developed and implemented operational procedures to ensure quality standards are met.
  • I was suppose to ensure that quality is maintained and the services should be provided full and the customer is satisfied with our service.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.

Education

BBA -

Trinity Institute Of Professional Studies
India
06-2022

Commerce

Sachdeva Global School
India
03-2019

Skills

  • Customer Service
  • Customer service-driven
  • Dining customer service
  • Customer Service-Oriented

Timeline

Customer Service Sales Representative

Deepanshu Tehlan
11.2023 - 03.2024

Customer Service

Pepper Pizza
09.2023 - 11.2024

Operations Manager

Vikas Emark Infrastructure Pvt Ltd
06.2022 - 07.2023

BBA -

Trinity Institute Of Professional Studies

Commerce

Sachdeva Global School
Deepanshu Tehlan