Deepika Karra
Thomastown,VIC
Summary
Highly motivated, dedicated, and versatile Administrative Professional with over 17 years of diverse experience across the healthcare, education, and marketing sectors. Demonstrated expertise in delivering high-quality support services within fast-paced clinical and allied health care environments, managing confidential information, and maintaining precise patient records. Currently pursuing MBA to deepen business knowledge and leadership capabilities. Skilled in coordinating appointments, patient registration, customer service, and data management, with a strong ability to thrive in culturally diverse settings. An effective communicator and proactive team player, passionate about improving patient experiences through accuracy, empathy, and exceptional organizational skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Assistant – Patient Services Clerk
St Vincent's Hospital Melbourne
08.2022 - Current
- Delivered frontline service to patients and families, addressing inquiries with empathy, professionalism, and efficiency.
- Managed patient admissions, coordinated appointment scheduling, and prepared medical documentation with accuracy and timeliness.
- Provided administrative support to nursing and medical staff, ensuring seamless document coordination and workflow.
- Maintained strict confidentiality and data integrity through the effective use of the hospital's Health Information System (HIS) and reporting tools.
- Updated patient demographics and financial classifications accurately within the hospital information system.
- Responded to public and staff inquiries professionally, upholding confidentiality and sensitivity at all times.
- Consistently adhered to healthcare policies, occupational health and safety (OHS) regulations, and patient privacy standards.
Administrative Assistant
Australian Solar and Energy Solutions- ASAES
04.2020 - 06.2021
- Provided comprehensive administrative support, including data entry, correspondence management, appointment scheduling, quotation preparation, and tax invoice generation for customers and stakeholders.
- Maintained CRM systems and delivered prompt, effective customer service to both internal and external stakeholders.
Administrative Officer
Al Motassem International School
09.2015 - 05.2018
- Supported faculty with a range of administrative tasks, managed student records, prepared reports, maintained databases, and managed sensitive records and correspondence with confidentiality and efficiency.
- Ensured compliance with institutional policies and regulatory requirements through accurate documentation management.
- Led a team by fostering a positive work environment, sharing knowledge, and driving continuous process improvement initiatives.
Disability Support Worker
Oncall Personnel
04.2013 - 09.2014
- Assisted clients with daily living tasks, goal-setting, and personal development to enhance independence and wellbeing.
- Advocated for client needs and coordinated referrals to allied health professionals and community support services.
- Supported individuals with diverse needs, upholding their rights and facilitating equitable access to essential resources and services.
Resident Care Coordinator / Relieving Manager/ Activities Assistant / PCA
Camberwell Manor Aged Care
01.2010 - 01.2014
- Coordinated resident admissions, care plans, and compliance documentation in line with regulatory standards.
- Conducted client intake interviews, updated demographic and medical records, and collaborated with multidisciplinary teams to ensure holistic care.
- Scheduled appointments and streamlined care coordination to maintain effective communication across healthcare teams and stakeholders.
- Delivered staff training on occupational health and safety (OHS) and infection control protocols.
- Provided daily support including health monitoring, personal care, and psychosocial assistance to residents.
Sales Representative
Labara Mobiles, Lyca Mobiles, Sales Fleet Pty Ltd
01.2009 - 01.2014
Patient Care Coordinator
GSL Medical College and Hospital
05.2005 - 07.2008
- Coordinated admission, discharge, and transfer processes for cardiac inpatients, ensuring efficient patient flow and continuity of care.
- Collaborated closely with cardiologists, nurses, and allied health teams to develop, implement, and monitor individualized cardiac care plans.
- Provided education and emotional support to patients and families regarding cardiac conditions, post-surgical care, medication adherence, and discharge instructions.
- Maintained accurate and up-to-date patient records, supporting clinical decision-making and ensuring compliance with hospital policies and cardiac care standards.
Lecturer
VJ's College of Pharmacy
01.2006 - 01.2008
- Physiology and Human Anatomy
Education
Master of Business Administration - Business Administration
Southern Cross University
04.2025
Advanced Diploma of Business - Business
Acumen Institute
Melbourne, VIC01.2013
Diploma of Business - Business
Acumen Institute
Melbourne, VIC01.2013
Diploma of Community Services Work - Community Services Work
AITT College
Melbourne, VIC01.2012
Post Graduate Diploma in Preventive & Promotive Health Care - Preventive & Promotive Health Care
Dr. B.R. Ambedkar Open University
01.2006
Bachelor of Homoeopathic Medicine and Surgery - Homoeopathic Medicine and Surgery
Dr. Allu Ramalingaiah Homoeopathy Medical College and Government Hospital
01.2006
Skills
- Healthcare Administration
- Patient-Centered Customer Service
- Appointment Scheduling & Data Management (HIS/MRO Systems)
- Medical Records Coordination
- Data Entry and Database Management
- Managing Confidential and Sensitive Information
- Time Management and Task Prioritization
- Multitasking in High-Pressure Environments
- Staff Training, Support, and Supervision
- Occupational Health and Safety (OHS) & Risk Management
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Effective Communication and Interpersonal Skills
- Cultural Competence and Diversity Awareness
- Excellent written and verbal communication
- High attention to detail and time management
- Ability to work autonomously and collaboratively
- Compassionate and culturally sensitive client engagement
- Committed to ethical practices and continuous learning
Websites
Certification
- First Aid Level II, CPR & Basic Emergency Life Support – 2024
- Working with Children Check – 2024
- Australian Federal Police Clearance – Current
Accomplishments
- Proposed and led the design of the "Bulk Print Expected Admissions" feature in PAS (Patient Administration System) in 2024, streamlining patient label generation for expected admissions and improving workflow efficiency for frontline staff.
- Developed and implemented standardized templates for nurses and administrative staff at the Treatment Centre, significantly improving documentation accuracy and reducing turnaround time for clinical and administrative processes.
- Consistently recognized for improving workplace efficiency through technology integration, template creation, and proactive problem-solving.
Affiliations
AROH (Australian Register of Homoeopaths) – Tier 1 Member (#21-526) from 2021-Till date
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Limited Working
Timeline
Administrative Assistant – Patient Services Clerk
St Vincent's Hospital Melbourne
08.2022 - Current
Administrative Assistant
Australian Solar and Energy Solutions- ASAES
04.2020 - 06.2021
Administrative Officer
Al Motassem International School
09.2015 - 05.2018
Disability Support Worker
Oncall Personnel
04.2013 - 09.2014
Resident Care Coordinator / Relieving Manager/ Activities Assistant / PCA
Camberwell Manor Aged Care
01.2010 - 01.2014
Sales Representative
Labara Mobiles, Lyca Mobiles, Sales Fleet Pty Ltd
01.2009 - 01.2014
Lecturer
VJ's College of Pharmacy
01.2006 - 01.2008
Patient Care Coordinator
GSL Medical College and Hospital
05.2005 - 07.2008
Advanced Diploma of Business - Business
Acumen Institute
Diploma of Business - Business
Acumen Institute
Diploma of Community Services Work - Community Services Work
AITT College
Post Graduate Diploma in Preventive & Promotive Health Care - Preventive & Promotive Health Care
Dr. B.R. Ambedkar Open University
Bachelor of Homoeopathic Medicine and Surgery - Homoeopathic Medicine and Surgery
Dr. Allu Ramalingaiah Homoeopathy Medical College and Government Hospital
Master of Business Administration - Business Administration
Southern Cross University
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