DEEPIKA KATOCH
Melbourne,VIC
Summary
Objective: To utilize my knowledge & industry exposure for my professional & personal growth, to conquer the challenging position in this field by understanding all the factors that affects the tasks assigned to me. To prove myself as the best asset to the organization.
Overview
11
11
years of professional experience
Work History
Assistant Manager(Branch Banking)
Axis Bank
10.2021 - 03.2022
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Handled cash flow and financial instruments.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
Designation Assistant Manager
Indusind Bank
03.2018 - 09.2021
- Associate to Handling client queries and providing solution as per customer need
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers
- Handle flow of cash and financial instruments
- Conduct sale promotion and lead generation activities .processing of customer request with in stipulated TAT.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Designation Associate
HCL
01.2014 - 12.2014
- Associate to Handling client call and queries directly and maintaining data
- Coordinate with engineers to resolve issues within SLA
- Providing initial assessment of categorization and prioritization for reported Incidents and Service Requests and provides initial support, targeting a higher level of first contact resolution
- Reports making and data analysis
- To Prepare Daily/Weekly/Monthly call status report
- To monitor, control no of calls logged, optimizing resolution time and call repetition
- To analyze customer satisfaction report.
IT Service Desk Executive
Renovision Automations Services Pvt. Ltd
11.2011 - 01.2013
- IT Service Desk Executive on Uninor project of Wipro Info Tech in Gurgaon.
- My job included direct support of users contacting the Service Desk for assistance with either Service Requests or Incidents as defined in the Incident Management Process and in accordance with the Service Desk Procedures .Process adherence and achieving SLA besides reporting and data analysis
- Achievements:
- Award for the Star of the month December 2011
- Received Quarterly consistence performance Award.
Service Desk Engineer
PROGRESSIVE INFOVISION PVT LTD
02.2011 - 10.2011
Education
BBA - Business Administration
Chitkara School of Hospitality, Technology
Rajpura05.2010
Some College (No Degree) - 12th
R.S. Jagriti Niketan School
Kathua10th -
R.S. Jagriti Niketan School
2004
Skills
- Proficient with
- MS office, Excel, PowerPoint, IE and basics of computer
- Customer Service
- Time Management
- Customer Relationship Management
- Customer Relations
- Communication
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Additional Information
Having Subclass 482 Visa (Full Working Rights Without Sponsorship)
Timeline
Assistant Manager(Branch Banking)
Axis Bank
10.2021 - 03.2022
Designation Assistant Manager
Indusind Bank
03.2018 - 09.2021
Designation Associate
HCL
01.2014 - 12.2014
IT Service Desk Executive
Renovision Automations Services Pvt. Ltd
11.2011 - 01.2013
Service Desk Engineer
PROGRESSIVE INFOVISION PVT LTD
02.2011 - 10.2011
BBA - Business Administration
Chitkara School of Hospitality, Technology
Some College (No Degree) - 12th
R.S. Jagriti Niketan School
10th -
R.S. Jagriti Niketan School
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