DEEPIKA KHADGI
Canberra
Summary
I am an initiative-taking professional with strong background in customer interactions and customer service relations area of development and not-for-profit sectors. I bring valuable experience in addressing and resolving customer issues effectively. Being known for strong focus on team collaboration and achieving positive outcomes, i am reliable and adaptable with excellent communication and problem-solving skills.
I am also highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. I am an effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative (CSR)
CanPrint Communications
03.2022 - Current
- Experienced in building sustainable relationships and trust with internal an external stakeholders/customers through open and interactive communication
- Carry out projects and contracts with government bodies and successfully achieve targeted outcomes
- Familiar with CRM systems and practices
- Ensure outstanding customer satisfaction by maintaining strong working relationships
- Provides accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Follows effective communication procedures with guidelines and policies
- Identify and assess customers needs to achieve desired results
- Handles complaints, provide appropriate solutions and alternatives within the time frame limits, and follow up to ensure resolution
- Guide and lead team members to deliver products/services that meet or exceed desired requirements
- Schedule and conduct status meetings with appropriate development resources and customers
Residential Service Officer
Warrigal Stirling
01.2018 - 01.2022
- Performed exceptional communication and engagement with diverse stakeholders
- Coordinating with families, staff, allied health professionals, clinicians and pharmacies administrators
- Used sensitivity and discretion to deliver difficult messages for clients and families
- Harness my understanding of the complex operational environment and identify the problems/issues
- Performed organisational processes to identify emerging issues and prioritise work accordingly
- Utilised methodical approach to risk identification and infection control with health and safety standards
- Have timely escalated risks/ issues where appropriate
- Self-management of workload to ensure and to contribute effectiveness to my own and other teams work
- Maintained high confidentiality relating residents privacy
- Gained First Aid certificate
- TAFE degree achieved from work to monitor and administer medications
Administrative & Account Assistant
SHAPLA NEER: Citizens' Committee in Japan for Overseas Support
01.2010 - 01.2012
- Consolidation and analysis of financial reports and budgets for national office of an International NGO
- Budgeting: preparation of monthly and annual budgets, monitoring of expenses to ensure compliance with budget
- Executive-level financial support: long-range financial planning; budget-to-actual analysis; year-end forecasting reports, and development and monitoring of KPIs
- Adherence to reporting, accounting and procedural standards
- Review records, financial statements and other financial reports to ensure accuracy
- Coordination of accounting entries other departments and accounting system
- Assisted in payroll management including preparation of salaries, leave and final settlements as per organisational policies
- Day-to-day management of receivables and payable
- Financial audit preparation and participation in internal audit Acquittals and bank reconciliation
Education
Masters of International Development -
UNIVERSITY OF CANBERRA
01.2020
Skills
- Excellent customer relationship management skill
- Correspondence Preparation
- Risk identification
- Attention to Details
- Lease and fleet management
- Customer relations
- Customer service
- Active listening
- Critical thinking
- Relationship building
Languages
English
Nepali
Hindi
Attributes
- Excellent communicator
- Flexible and adaptive
- Active listener
- Confident
- Collaborative
- Willing to learn
- Outcomes-focused
- Team player
- Self-motivated
- Friendly nature
- Patient and good listener
Vaccination Status
Fully vaccinated for COVID-19
Timeline
Customer Service Representative (CSR)
CanPrint Communications
03.2022 - Current
Residential Service Officer
Warrigal Stirling
01.2018 - 01.2022
Administrative & Account Assistant
SHAPLA NEER: Citizens' Committee in Japan for Overseas Support
01.2010 - 01.2012
Masters of International Development -
UNIVERSITY OF CANBERRA
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