Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deepika Nepal

Hobart,Australia

Summary

Seeking a challenging and rewarding position in an industry where my skills and experience in professional accounting and community services can contribute to the success of the company. Eager to work in a dynamic and collaborative work environment.


Overview

7
7
years of professional experience

Work History

Concierge/ Lifestyle/ Community Centre Support Worker

Glenview Community Services
06.2022 - Current
  • Work with clients with diverse backgrounds and abilities to provide support and assistance in various aspects of their lives
  • Effective communication to interact with clients, their families and fellow staff members
  • Design and implement engaging and therapeutic activities that cater to physical, emotional, and cognitive well-being of clients
  • Conduct assessments and developed individualized care plans
  • Collaborate with other professionals to ensure comprehensive care for clients
  • Document client progress and maintained accurate records
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.

Disability Support Worker /Acting Lead

OnTrack Tasmania
04.2022 - 08.2023
  • Accountable for the standard of personal care and training delivered to clients
  • Support and implement policies and procedures
  • Monitor and report changes in clients’ wellbeing
  • Maintain client, family and organizational confidentiality
  • Maintain a safe and clean environment for clients
  • Facilitate development of clients’ basic life skills and foster community participation
  • Accountable for correct expenditure and maintenance of records for expenditure of client funds
  • Ensure correct administration of medication
  • Act appropriately at all times and be a role model for clients
  • Adhere to support plans developed for clients by health professionals
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Community Support Worker

Home Instead-Hobart
03.2021 - 07.2022
  • Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
  • Recording and reporting findings, changes and information accurately to the supervisor
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Digital documentation
  • Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
  • Cultivated strong relationship with clients to drive business improvements
  • Ensuring quality services provided to the clients
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.

Facility Team member

One International Tower
06.2019 - 03.2021
  • Ensured the infection control as well as offices are cleaned, well maintained and sanitized regularly
  • Ensured the staff kitchen supplies are up to dated, well supplied and machines are working well
  • Restocked office, kitchen and other common areas to maintain adequate supplies.
  • Reported building issues to building management to reduce safety concerns.
  • Set up and broke down meeting rooms for events.
  • Maintained incoming and outgoing shipment and mail logs to facilitate mailroom operations.
  • Collaborated with management to develop and implement policies and procedures for optimal facility operations.

Customer Service Representative

Boost Juice
07.2018 - 05.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Responded to customer requests for products, services, and company information.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Diploma - Community Service

RGIT
Hobart, TAS
01.2022

Masters - Professional Accounting

KOI
Sydney, NSW
01.2020

Certificate III - Individual support

Ambition Training Institute
01.2020

Skills

  • Strong communication and interpersonal skills
  • Ability to work effectively with diverse populations
  • Excellent organizational and time management skills
  • Proficient in Microsoft Office and accounting software
  • Able to listen and follow instruction
  • Able to produce accurate financial reports
  • Able to maintain professional manner
  • Displays integrity and honesty
  • Maintain positive attitude towards visitors and guests
  • Able to work independently and in a team
  • Able to follow and adhere to standard policies and procedures
  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude
  • Telephone etiquette
  • Team player mentality
  • Guest services
  • Exceptional communication

Timeline

Concierge/ Lifestyle/ Community Centre Support Worker

Glenview Community Services
06.2022 - Current

Disability Support Worker /Acting Lead

OnTrack Tasmania
04.2022 - 08.2023

Community Support Worker

Home Instead-Hobart
03.2021 - 07.2022

Facility Team member

One International Tower
06.2019 - 03.2021

Customer Service Representative

Boost Juice
07.2018 - 05.2019

Masters - Professional Accounting

KOI

Certificate III - Individual support

Ambition Training Institute

Diploma - Community Service

RGIT

Similar Profiles

CREATE PROFILE
Deepika Nepal