Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deepika Mahajan

Castle Hill

Summary

I am a dedicated and customer-focused professional with significant experience in meeting organizational objectives and delivering exceptional service. With a proven track record in managing a wide range of customer inquiries and escalations in fast-paced environments, I am highly proficient in adapting to various operating systems and scenarios. I bring strong communication skills, attention to detail, and the ability to work collaboratively within teams to ensure timely, effective, and efficient service delivery. With a leadership mindset, I have successfully guided teams toward achieving business goals while maintaining operational consistency and ensuring compliance with policies and governance frameworks. Passionate about helping others and committed to exceeding customer expectations, I am eager to contribute to a dynamic team at Service NSW and further develop my leadership potential in the public sector.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Director and Team Leader

Achieving High Pty Ltd.
01.2012 - Current
  • Addressed customer inquiries via phone, email, and in-person interactions, providing timely and effective solutions.
  • Assisted with troubleshooting customer issues across multiple digital platforms and systems.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Trained and mentored new team members in customer service best practices and system usage.
  • Utilized customer feedback to identify service improvements and suggested process changes that improved efficiency.
  • Preparing documents including contracts, fees receipts and closing statements.
  • Promoting sales by meeting the administrative details including advertisement.
  • Observing the code of conduct to ensure adequate protection of customers and communities.
  • Maintain accurate records for compliance for annual Audits
  • Coordinate pre term briefing sessions and staff meetings

Senior Research Officer

NCIRS
01.2008 - 12.2015


  • Managed multiple simultaneous projects while adhering to strict deadlines, ensuring timely completion without compromising quality standards.
  • Enhanced research quality by implementing rigorous data collection and analysis methodologies.
  • Presented research findings at national and international conferences.

Research Fellow

APSU, The Children's Hospital Westmead
01.2007 - 12.2008

Senior Research Officer

Westmead Hospital
01.2003 - 01.2007

Lecturer

University of Sydney
01.1998 - 12.2003
  • Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.

Education

Bachelor of Science -

Guru Nanak Dev University
India
12-1985

Skills

  • Customer service: Demonstrated ability to engage with a diverse audience and provide tailored solutions to customer inquiries
  • Relationship building and attention to detail: Thorough in reviewing information and handling customer interactions with care
  • Strategic planning and operations management
  • Project and team management: Strong team player with experience working in and leading dynamic, fast-paced environments
  • Verbal and written communication: Clear, effective communication with the ability to adjust messages to different audiences
  • Decision-making and adaptability: Skilled at managing complex inquiries and adjusting to evolving work demands

Certification

Diploma of Community Services

Timeline

Director and Team Leader

Achieving High Pty Ltd.
01.2012 - Current

Senior Research Officer

NCIRS
01.2008 - 12.2015

Research Fellow

APSU, The Children's Hospital Westmead
01.2007 - 12.2008

Senior Research Officer

Westmead Hospital
01.2003 - 01.2007

Lecturer

University of Sydney
01.1998 - 12.2003

Bachelor of Science -

Guru Nanak Dev University
Deepika Mahajan