Deepshikha Dhungel
South Wentworthville,Australia
Summary
At Sanima Bank, I leveraged financial administration and relationship-building skills to enhance budget planning and forecasting, leading to strategic business decisions. My proactive approach in negotiating with vendors and generating critical financial reports underscored my ability to drive results and foster key partnerships, aligning with company revenue goals.
Overview
3
3
years of professional experience
Work History
Finance Officer
Sanima Bank
06.2021 - 12.2023
- Improved budget planning and forecasting with thorough analysis of historical data and market trends.
- Generated financial and operational reports to assist management with business strategy.
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Established strong relationships with key vendors, negotiating favorable terms to benefit the organization''s bottom line.
- Assisted executive leadership in making informed decisions by providing reliable financial forecasts based on rigorous analyses.
Customer Service Representative
Nepal Airlines Cooperation
08.2020 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Education
Master's In Business Studies - Finance
Tribhuvan University
Kathmandu, Nepal03.2024
Bachelor Of Humanities And Social Sciences - English Literature
Tribhuvan University
Kathmandu, Nepal12.2018
Skills
- Financial Administration
- Accounts Payable
- Willing to Learn
- Data Entry
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Office
Timeline
Finance Officer
Sanima Bank
06.2021 - 12.2023
Customer Service Representative
Nepal Airlines Cooperation
08.2020 - 05.2021
Master's In Business Studies - Finance
Tribhuvan University
Bachelor Of Humanities And Social Sciences - English Literature
Tribhuvan University
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