Deepshikha Dhungel
Sydney
Summary
Finance graduate with solid background in banking, having gained extensive experience in handling customer transactions, managing cash operations, and upholding strict compliance with financial regulations. Demonstrated a high level of accuracy and attention to detail in processing deposits, withdrawals, and loan repayments, while effectively addressing customer inquiries and maintaining strong client relationships. Currently working in a customer service role bringing a proactive and dependable approach to supporting daily operations and enhancing the customer experience. Dedicated to delivering high standards of professionalism and care in every aspects of work, and committed to achieving team objectives in dynamic environment.
Overview
3
3
years of professional experience
Work History
Concierge & Administrative Support
Department of Planning, Housing, and Infrastructure
07.2024 - Current
- Deliver exceptional customer service to enhance visitor experience and satisfaction.
- Coordinate logistics for events, ensuring seamless execution and attendee engagement.
- Manage appointment scheduling, optimizing time for clients and staff interactions.
- Assist in resolving client inquiries efficiently, fostering positive relationships with clients.
- Assist guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provide exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Address customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greet guests upon arrival by providing warm welcome.
- Assist in arranging visitor passes and directing visiting guests to their meeting rooms.
- Perform administrative tasks, including data entry, filing and document organization.
Teller
NIC Asia Bank
08.2022 - 02.2024
- Processed customer transactions efficiently using cash handling procedures.
- Assisted customers with inquiries, providing accurate information on services.
- Maintained cleanliness and organization of teller station for optimal workflow.
- Collaborated with team members to enhance customer service experiences.
- Learned and utilized banking software to manage account information effectively.
- Adapted quickly to new processes and technologies to improve service delivery.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Received loan and utility payments, sending funds to correct destinations.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Maintained up-to-date client data and transaction history, using spreadsheets to support compliance and audit requirements.
Education
Master's: Business Studies - Finance
Tribhuvan University
Kathmandu, Nepal03-2024
Bachelor: Humanities And Social Sciences - Political Science And Literature
Tribhuvan University
Kathmandu, Nepal12-2018
Skills
- Banking Operations and Transaction Processing
- Financial Data Entry and Reporting
- Customer Relationship Management
- Cash Handling and Daily Balancing
- Administrative and Office Support
- Time Management and Multitasking
- Problem Solving and Conflict Resolution
- Advanced Excel
Timeline
Concierge & Administrative Support
Department of Planning, Housing, and Infrastructure
07.2024 - Current
Teller
NIC Asia Bank
08.2022 - 02.2024
Master's: Business Studies - Finance
Tribhuvan University
Bachelor: Humanities And Social Sciences - Political Science And Literature
Tribhuvan University
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