Deepshikha Gautam

• Performing desktop research (benchmarking, peer analysis, industry trends) to support the design of new or emerging sustainability initiatives.
• Identified and mitigated environmental, social, and governance risks by conducting in-depth research on dynamic ESG frameworks, standards, and supply chain sustainability across the company
• Analyzing and interpreting patterns & trends and summarizing findings through clear and concise reporting.
• Collaborating and communicating with a range of internal stakeholders.
• Utilizing Microsoft Office suite, particularly Word, Excel, and PowerPoint.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Met and exceeded numerous categories of KPIs by handling every interaction with top-notch customer service.
• Used collateral material and documents to share information about services, products, and promotions.
• Utilizing Salesforce, Siebel, Pronto, and POS systems

• Contributed to a team-based environment, providing valued customer service to generate customer loyalty and long-lasting relationships

• Helped the pharmacy department with inventory processes to ensure a smooth process flow and customer experiences

• Efficiently assisted customers with all their pharmacy needs such as locating merchandise and answering service questions

• Updated computer system with current customer, payment, and inventory information.

• Assisted customers by initiating conversations to determine buying preferences

• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions

• Offered each customer top notch, personal service to boost sales and meet KPI's

• Remained aware of surroundings and secured cash to minimize loss potential