Deepshikha Gautam
Castle Hill
Summary
Driven student, well-versed in building relationships, solving complex issues, and winning customer loyalty. Ready to receive real world experience and help team achieve company goals by offering strong interpersonal and task prioritization skills.
Overview
7
7
years of professional experience
Work History
Marketing Assistant
SAP
01.2025 - Current
- Create visually appealing assets for internal and external campaigns using Canva and other design platforms
- Build and maintain event websites, registration pages, and landing pages to support campaign visibility and lead generation
- Support the full event lifecycle, including logistics, communications, and on-site coordination
- Manage the marketing storeroom, overseeing inventory of merchandise and event materials
- Work closely with cross-functional teams to assist in the execution of regional campaigns and APJ-wide demand generation initiatives
- Contribute to internal communications by helping draft newsletters, updates, and announcements
Customer Service Associate
Vodafone
05.2022 - 01.2025
- Educated customers on special pricing opportunities and company offerings
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- After passing probation period, was leading in sales for PNV (new customers) and HWI (home wireless)
- Used collateral material and documents to share information about services, products and promotions
- Followed policies and procedures to meet or exceed established performance requirements
Sustainability Analyst
TPG Telecom
07.2023 - 12.2023
- Performing desktop research (benchmarking, peer analysis, industry trends) to support the design of new or emerging sustainability initiatives.
- Identified and mitigated environmental, social, and governance risks by conducting in-depth research on dynamic ESG frameworks, standards, and supply chain sustainability across the company
- Analyzing and interpreting patterns & trends and summarizing findings through clear and concise reporting.
- Collaborating and communicating with a range of internal stakeholders.
- Utilizing Microsoft Office suite, particularly Word, Excel, and PowerPoint.
Pharmacy Assistant
Bests Pharmacy Cherrybrook
07.2018 - 08.2022
- Contributed to a team-based environment, providing valued customer service to generate customer loyalty and long-lasting relationships
- Helped the pharmacy department with inventory processes to ensure a smooth process flow and customer experiences
- Efficiently assisted customers with all their pharmacy needs such as locating merchandise and answering service questions
- Updated computer system with current customer, payment and inventory information.
Retail Assistant
JD Sports
10.2021 - 02.2022
- Assisted customers by initiating conversations to determine buying preferences
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Offered each customer top notch, personal service to boost sales and meet KPI's
- Remained aware of surroundings and secured cash to minimize loss potential
Education
Bachelors of Commerce / Law -
University of New South Wales
Sydney, NSW2027
High School Diploma -
Cherrybrook Technology High School
Cherrybrook11.2021
Skills
- Customer Retention Strategies
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- MS Office Proficiency
- Upbeat and Positive Personality
- Presenting Solutions
- Collaborative Environments
Timeline
Marketing Assistant
SAP
01.2025 - Current
Sustainability Analyst
TPG Telecom
07.2023 - 12.2023
Customer Service Associate
Vodafone
05.2022 - 01.2025
Retail Assistant
JD Sports
10.2021 - 02.2022
Pharmacy Assistant
Bests Pharmacy Cherrybrook
07.2018 - 08.2022
Bachelors of Commerce / Law -
University of New South Wales
High School Diploma -
Cherrybrook Technology High School
Similar Profiles
Anand Adeep VedulaAnand Adeep Vedula
Senior Product Owner at SAPSenior Product Owner at SAP
Jillian PlummerJillian Plummer
Senior Customer Success Manager at SAPSenior Customer Success Manager at SAP
Liza ErmolevaLiza Ermoleva
EMEA HR (PAYROLL) Consultant at SAPEMEA HR (PAYROLL) Consultant at SAP
Jenny ChenJenny Chen
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Alvin ChingAlvin Ching
Doing Chores at ParentsDoing Chores at Parents