Deepthi Daatla
City
Summary
A highly motivated and detail-oriented professional with over two years of hands-on experience in operations analysis, customer service, and project coordination. Skilled in collaborating with stakeholders to drive business improvements, I have a track record of leading projects that enhance operational efficiency and improve overall client satisfaction.
My expertise spans data analysis, project management, and operational improvements. I have successfully facilitated cloud migrations and system upgrades for healthcare clients, streamlined workflows to boost productivity, and worked with cross-functional teams to ensure alignment between business objectives and execution. I thrive in fast-paced environments where critical thinking, adaptability, and clear communication are key to achieving results.
As I move forward in my career, I am eager to apply my technical proficiency, strategic thinking, and project management skills to help IBM's clients solve complex challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Analyst
Medpay Technologies
Bangalore, India
01.2021 - 06.2022
- Conducted data analysis for client projects, improving decision-making and operational efficiency by 15%
- Led cloud migration and system upgrades for key healthcare clients, ensuring minimal disruption during transitions
- Worked closely with stakeholders to document business requirements and manage successful project execution
- Streamlined workflows across teams, enhancing productivity by 20% and increasing overall client satisfaction
Customer Service Representative
SYKES
Hyderabad, India
08.2019 - 11.2020
- Delivered front-line support, achieving a 95% customer satisfaction rate and consistently meeting KPIs
- Identified inefficiencies in service processes and implemented improvements, reducing response time by 10%
- Collaborated with team members to develop strategies for improved customer support operations
Education
Master of Science - Information Systems
Trine University
05.2025
Postgraduate Diploma - Advanced Computer Science
University of Leicester
01.2023
Bachelor of Technology - Electronics and Communications Engineering
Vaagdevi College of Engineering
01.2019
Skills
- SQL
- Tableau
- Power BI
- Excel
- SAS
- Python
- C
- HTML
- Java
- Oracle Human Capital Management (HCM)
- Strong Communication and Interpersonal Skills
- Leadership and Team Collaboration
- Problem-Solving and Critical Thinking
- Adaptability and Resilience
- Time Management and Organization
- Strategic Thinking and Decision Making
Certification
- Python Programming (Udemy)
- Data Analysis with Excel (Coursera)
- Introduction to Project Management (edX)
- Fundamentals of Data Science (LinkedIn Learning)
- Advanced proficiency in MS Excel, Word, and PowerPoint
- Microsoft Access
- Internet Concepts
Extracurricular Activities
Active volunteer in hackathons, symposiums, and NGO activities. Led the coordination team for the Silver Jubilee Celebrations at Vishwambara Educational Society, earning recognition for leadership and teamwork.
Projects
Remote Accident Report System for Highways, Academic Project, 5 months, Designed and implemented a real-time accident alert system, improving emergency response times on remote highways., Analyzed and utilized data from accident reports to improve system accuracy and response efficiency.
Awards
- Ranked in the top 10% of B.E./B.Tech students at Vaagdevi College of Engineering
- Volunteer at World Blockchain Hackathon
- Public Relations Coordinator for Innovating Media Organization (IMO)
- Participated in workshops on 'Embedded Robotics' and 'App Development'
Additionalinformation
New York, Sandy Springs, GA, Washington, DC, Summer 2025
Affiliations
- Active volunteer in hackathons, symposiums, and NGO activities.
- Led the coordination team for the Silver Jubilee Celebrations at Vishwambara Educational Society, earning recognition for leadership and teamwork.
Accomplishments
- Ranked in the top 10% of B.E./B.Tech students at Vaagdevi College of Engineering
- Volunteer at World Blockchain Hackathon
- Public Relations Coordinator for Innovating Media Organization (IMO)
- Participated in workshops on "Embedded Robotics" and "App Development"
Timeline
Operations Analyst
Medpay Technologies
01.2021 - 06.2022
Customer Service Representative
SYKES
08.2019 - 11.2020
Master of Science - Information Systems
Trine University
Postgraduate Diploma - Advanced Computer Science
University of Leicester
Bachelor of Technology - Electronics and Communications Engineering
Vaagdevi College of Engineering
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